Voice of Your Customer Summit

Welcome

THE RIGHT INSIGHT TO DRIVE THE RIGHT INNOVATION
  • 47% of new product launches fail because businesses do not understand and meet changing customer
  • needs. Undoubtedly, there is a correlation between really understanding your customer the success of your
  • developments. Whether you are new to the VoC process or are a seasoned alumnus, this event provides
  • the dos and don’ts through innovative case studies and receptive conversations. Now, more than ever it’s
  • necessary to understand both explicit and unarticulated unmet needs. Hear real results that will shave years
  • off your portfolio in time, tears and cost. Let VoC be YOUR pathway to customer driven innovation: Attend to Find Out More.

At VoC You Will Receive:
  • The benchmarks you need to transform your VoC data to drive improvement for direct business results
  • Practical experience: extended interactive sessions and activities to understand your customer’s explicit and unarticulated needs
  • Low-cost methods to maximize ROI under time and budget restraints
  • Case studies and techniques on cultivating a customer-centric company culture
  • New techniques on how to use Blogs and Communities to gather accurate data and build trusted relationships
 
 
Download Confrence Brochure
NEW FOR 2009

VOICE OF
YOUR CUSTOMER
SUMMIT

is CO-LOCATED with

SERVICE
INNOVATION

For those charged with driving value through the experience…strategy to execution…operational to organizational

Sign up for the All Access Pass and get admittance to more than 40 presentations.

Two conferences in one!