| 2009 SPEAKER LINE-UP |
| THOUGHT LEADERS AND ACADEMICS |
Chairwoman: Liz Mountjoy, Manager, PRTM
|
Ken Carbone, Co-founder & Chief Creative
Director, Carbone Smolan Agency; Author
of “The Virtuoso: Face to Face with 40
Extraordinary Talents”
|
Gerry Katz, Executive Vice President,
Applied Marketing Science, Inc.
|
Jeremy Alexis, Assistant Dean / Professor,
Institute of Design
|
Mike Maddock, Founding Partner,
Maddock Douglas
|
| Javier Flaim, Executive Vice President of
Innovation, Partner, Maddock Douglas |
| |
HEALTHCARE, INSURANCE AND BIOTECH
|
George Taylor, Vice President Customer
Excellence, Cardinal Health
|
Liz Newton, Program Manager: Voice of
the Customer, Molecular Biology Systems
Division, Life Technologies
|
Odom Wu, Director of Strategic Initiatives, Farmers Insurance
|
| Bill Prenovitz, Product Manager, Philips Lifeline, Home Healthcare
Solutions |
| |
RETAIL
|
James Damian, SVP, Experience
Development Group, Best Buy Co., Inc.
|
Maura A. Sullivan, Customer Loyalty
Manager, Zappos.com
|
| Michaelle Van Linden, Director Customer
Insights, Follett Corporation |
| |
CPG AND APPLIANCES
|
David VerNooy, Vice President RDE,
Schick Wilkinson Sword
|
Mike O’Malley, Director Program Office, Schick Wilkinson Sword
|
| Cindy Kerr, HOQ Process Lead, Whirlpool |
| |
| MEDIA, ELECTRONICS AND
TECHNOLOGY |
Victor Welch, Marketing & Customer Insight
Manager, GE
|
Sharon Bailey, Vice President of Customer
Service and Voice of the Customer, Home Shopping Network
|
Lisa Gooder, Vice President of Community,
Associated Content
|
Miguel A. Lopez, VP, Customer Care Center,
GoDaddy.com
|
Brad Barbera, Director of New Product
Development, Fellowes, Inc.
|
| Jim Marks, Director, Market Research,
LodgeNet Interactive Corporation |
| |
| AIRLINE |
| Bryan Jeppsen, Senior Analyst Customer
Feedback, JetBlue Airways |
| |
