Welcome to the Customers 1st LinkedIn Group Update! We’re approaching 1,000 members in the group and are excited to offer you a place to network and communicate with other customer-centric professionals.

We have a lot of content-focused activity going on in the Customers 1st group and wanted to fill you in on some of the upcoming events may be of interest to you as a member of this group.

We’re looking forward to a web seminar led on how to define, measure, and improve customer loyalty. Learn how you can elevate loyalty from something that is merely “nice to have” to business critical.

Thanks for your time.

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Complimentary Web Seminar: Defending the Loyalty Function: Lessons from Chief Customer Officers
Tue, Jul 28, 2009 1:00 PM - 2:00 PM EDT

We’re excited to have Curtis Bingham, President of the Predicting Consulting Group and Barb Stinnett, Former Chief Customer Officer, i2 and Silicon Graphics join us to discuss customer loyalty.

Loyalty is elusive, and justifying ROI for loyalty initiatives is even more difficult. Yet, many companies have placed such a premium on customer loyalty that they’ve created a new C-Suite role called the Chief Customer Officer (CCO) to serve as the definitive and authoritative view of customers across the company and to drive customer and corporate strategy at the highest levels of the company.

To join us on July 28, register here and use Priority Code: G1M2200W1LIBlog.
http://bit.ly/NACCMJuly1

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NACCM: Customers 1st Podcast Series

With NACCM: Customers 1st coming up this November, we’re preparing by taking time to speak with some of the subject matter experts speaking at the event. For our first interview, we had the pleasure of speaking with 2009 chairwoman Kathleen Peterson who is returning as chair from the inaugural year of 2003. In this week’s podcast she shares her thoughts on how to close the gap between customer strategy and execution.

Listen to the podcast at the Customers 1st blog:
http://bit.ly/NACCMJuly2

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News from the Customers 1st Blog

Customers 1st is the blog that looks at the current trends happening in the world of customer management. Email jpereira@iirusa.com if you'd like to contribute to the blog.

Dell Delights Customers
http://bit.ly/NACCMJuly3

Join Liana Frey, Director of Conversations and Community at Dell when she presents at NACCM Customers 1st. She will speak on “The Power of Global Connectivity: Opportunities from a 24/7 Worldwide Alliance.” She will speak during the summit focused on aligning social media with your customer strategy.

Dairy Queen launching new program to measure customer loyalty
http://bit.ly/NACCMJuly4

Keeping customers in difficult economic times
http://bit.ly/NACCMJuly5

Fast Food Customer Service Scores
http://bit.ly/NACCMJuly6

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NACCM: Customers 1st

NACCM: Customers 1st , the flagship customer event covering everything customer strategy under one roof featuring more corporate-led sessions and interactive discussions than any other event - is taking place this November 2-5, 2009 in Phoenix, Arizona at the Hilton Pointe Squaw Peaks. Find out more here: http://bit.ly/NACCMJuly7. Use priority code NACCMNEWS when you register to receive 20% off the standard rate for being a part of our LinkedIn Group.

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Join the discussion

With just under 1,000 customer service experts in this group, there are many great discussion going on in our LinkedIn group.

As a people-skills coach, I often hear that technology has ruined interpersonal skills and contact. Let's hear it Customers 1st, what do you think?
http://bit.ly/NACCMJuly8

Was it the service or the product?
http://bit.ly/NACCMJuly9


Cheers!
The Customers 1st Team

Follow us on Twitter: http://bit.ly/NACCMJuly11
Read our blog: http://bit.ly/NACCMJuly12
Customers 1st Website: http://bit.ly/NACCMJuly13