One collective voice, one collaborative congress, one holistic experience.

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  Customer Experience Design:
  See how VOC data and design principles can be used to engineer experiences across your organization.

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  Measurement & Feedback:
  Drive change and optimize your sales force by measuring customer feedback through the entire customer experience.

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  Strategy:
  Interpret, analyze and evaluate your customer strategy to ensure business relevance.

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  Alignment:
  Integrate and leverage your customer touch points – measurement, ROI, linkage, VOC, technology, design principles, operational metrics, and senior leadership – to structure a successful and meaningful program.

For 2012, the Total Customer Experience Leaders Summit is about breaking silos. It's about joining together diverse industry leaders to share genuine insights and best practices which speaks to the TOTAL customer experience process.

We challenge you to think of your customer throughout the entire process – how investment planning, onboarding, product development, sales, operations, customer service, employee training, marketing collateral and ROI fit together and align with your internal customer experience strategy.

Join us for 3-full days of innovative keynotes, and advanced case-studies that explore Customer Experience Design, Measurement & Feedback, Strategy, and Alignment.