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Creating a Customer Experience Journey that Makes an Impact

The Total CX Leaders Conference is the annual event for customer experience thought-leaders to share best practices and overcome challenges around the strategic alignment of customer centricity, innovation, data, culture and more.

2015 Hot Topics

User Experience Design
Customer Trends
Data-Rich Insights & Analytics
Digitizing the Customer Journey
Customer Loyalty
Customer Centric Culture
Aligning Data Touchpoints
Measurement & ROI
New Technologies
Download 2015 Brochure

Featured speakers:

Drive Innovation that delivers growth

Surachita Mishra, Senior Director, Customer Intelligence, Analytics and Experience, Sysco

cx strategy

Darryl Speach, Chief Customer Officer, Greystone & Co

Transition to omnichannel culture

Barry C. Collin, CEO, Collin Group

Customer Trends
from Boston
to Beijing

Maxwell Luthy Trend Strategist, Trend watching.com

Get to know our keynotes See the full speaker list

New! Interactive Workshops:

Journey Mapping & Service Blueprinting

Get hands-on experience creating journey maps and service blueprints. We'll discuss what these tools are, how they can be used to drive experience improvements and organizational change, and how participants can leverage them within their own companies.

Led by: Kerry Bodine, CX Expert and Co-author, Outside In

More info

Customer Experience Hat Trick

A dynamic, interactive session to help YOU accelerate your practice. We will share customer experience as a framework and best practices. Focused on actionable takeaways. The challenges of CEM – big data, change management, organizational alignment – will be included as topics.

Led by: Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T

More info

2015 content areas include:

User Experience Design Data-Rich Insights & Analytics Digitizing the Customer Journey Customer Loyalty Design Thinking Omnichannel Experience Analyzing and Measuring VOC Aligning Data Touchpoints Customer Centric-Culture Customer Behavior Trends Translating Insights into Actions New Technologies & Methodologies Big Data Initiatives and so much more.

See the agenda at a glance