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Total CX Leaders Conference is a call to action for leaders who need to understand what it takes to win with a strategic customer experience program.

This high engagement two-day conference brings together thought-leadership to focus on higher level thinking around the strategic alignment of customer strategy, technology and business aspirations. Linking data driven behavior to business results, designing next generation customer experiences and measuring the impact of your customer programs is the difference between great and greater.

Who attends?

77% Client-side attendance
70% Director level and above
Download 2015 Brochure

Featured speakers:

Customer experience hat trick

Diane Magers, Office of the Customer Mobility and Business Solutions AT&T

Game-changing Market Differentiation

Darryl Speach, Chief Customer Officer, Greystone & Co, Inc.

Using Research, Transactional, and In-the-Moment Data

Stephan Chase, VP, Consumer Insight Research and Analysis Marriott International

Customer Trends
from Boston
to Beijing

Maxwell Luthy Trend Strategist, Trend watching.com

Get to know our keynotes See the full speaker list

New! Hands-on workshops:

Journey Mapping & Service Blueprinting

Get hands-on experience creating journey maps and service blueprints. We'll discuss what these tools are, how they can be used to drive experience improvements and organizational change, and how participants can leverage them within their own companies.

Led by: Kerry Bodine, CX Expert and Co-author, Outside In

More info

Customer Experience Hat Trick

A dynamic, interactive session to help YOU accelerate your practice. We will share customer experience as a framework and best practices. Focused on actionable takeaways. The challenges of CEM – big data, change management, organizational alignment – will be included as topics.

Led by: Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T

More info

2015 content areas include:

User Experience Design Data-Rich Insights & Analytics Digitizing the Customer Journey Customer Loyalty Design Thinking Omnichannel Experience Analyzing and Measuring VOC Aligning Data Touchpoints Customer Centric-Culture Customer Behavior Trends Translating Insights into Actions New Technologies & Methodologies Big Data Initiatives and so much more.

See the agenda at a glance