Interactive Sessions
| TUESDAY, APRIL 1, 2008 - THE SYMPOSIUM Mastering the Service Innovation Process: Beginning with the Front End, to the Design & Development through to the Launch | |||
| 12:15 | Mini-Creativity Session -- 10,000 Cameras Group Ideation | 2:30 | Engage Your Customers in Your Service Design -- Services Innovation Games© Interactive Workshop includes overview of 12 Innovation Games as well as playing 1 game. Led by Phase Forward |
| WEDNESDAY, APRIL 2, 2008 - MAIN CONFERENCE DAY ONE | |
| 8:45 | ACTIVITY Speed Networking Exercise. Meet & Greet fellow attendees. |
Concurrent Sessions Begin
| Customer Experience for B2C | |
| 5:10-5:30 | SCAVENGER HUNT: Making the Intangible Tangible: Understanding the Power of Service Artifacts KATIE WATERSON: Director, Consulting Services, Peer Insight |
| THURSDAY, APRIL 3, 2008 - MAIN CONFERENCE DAY TWO | |
| 8:30 | INTERACTIVE SESSION Making Innovation Part of The Way You Work: GE’s Innovation Journey If you are interested in facilitating this session, please contact Susan Cook at scook@iirusa.com |