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Face the Facts.
In the last twenty years, an enormous macroeconomic shift has occurred. Services now dominate the US economy. Today, over 66% of the revenues and 85% of the profits from the top 10 U.S. companies are generated from services, not products.

Many companies have the desire, but lack the skills and infrastructure to become service leaders.

The U.S. is the world leader in innovation. This country’s marketing prowess, entrepreneurial mindset, and easy access to capital fuel a plethora of new business opportunities annually. Our $56 billion trade surplus speaks to U.S. global leadership in services.

Reflecting these changes, U.S. investment in manufacturing has fallen, while its investment in information technology to run new services has exploded. Today’s fast-paced and capital intensive IT environment requires service innovators to stay on top of the latestmanagement trends.


Challenge the Norm.
In light of these facts, why is the innovation conversation still centered around products???


Expand Your Network.
Presenting the ONLY conference in the US focused on SERVICE INNOVATION. Entering its 2nd year, Service Innovation Design & Development is bigger and better. To give you more of the information you need,we have doubled the number of speakers and expanded the conference to be a four day event.

This year’s focus is Change theModel. TransformYour Culture. Achieve New Growth. Service innovation is not the same as product innovation. It is much more complex. There are more dimensions because it can be a concept, an interaction or a service delivery. People don’t want goods or services, they want EXPERIENCES. So, how do you give consumers what they want?


Gather the Tools.
You want to build better relationships with your customers and make them 100% satisfied. At this event, you’ll get the tools, the how-to’s and the methodologies to apply to your business immediately. Enjoy practical presentations and advanced topics. We’ll also highlight customer-led innovation through two concurrent track sessions that dive deep on the customer experience for both B2B and B2C companies.


Meet the Experts.
Service innovation gurus are sparse. But,Not Here. We’re pleased to announce that for the first time under one roof, over 25 of the world’s top service innovation experts will gather to share their best practices to help your organization get ahead in this area. You’ll enjoy the balance of industry thought-leaders, academics and corporate practitioner presenters.


What’s New?
An experience like no other- Your eyes will be wide open and your creative juices will be flowing at this four day high-level interactive event. This conference has been transformed into a total innovation experience. We guarantee that you’ll be engaged from start to finish. Enjoy the interactive sessions such as speed networking, conference experience mapping, a service artifact scavenger hunt, GE’s interactive presentation, a cocktail reception and more. You won’t be rolling your eyes from back-to-back PowerPoint presentations. You’ll be enlightened by the energy and people around you.


Seize the Opportunity.
This event is designed to enable the exchange of truly great ideas and practices. You’ve never had the chance to attend something like this. Don’t miss out.