Why You Should Attend

  1. Gain access to THE gurus in service innovation. Meet them face-to-face, ask them questions in this relaxed setting.

  2. Hear dynamic perspectives from a diversity of industries: financial services, insurance, retail, healthcare, computer hardware & software, business services and technology

  3. This is not a lecture hall. Put learnings into practice through the multiple ideation and interactive sessions

  4. Engage in valuable peer-to-peer networking sessions starting with speed networking, a scavenger hunt, 8 networking breaks, 3 three-course luncheons and a cocktail party.

  5. Explore how to reduce NPD risk or How to Invoke Voice of the Customer in Service Innovation by signing up for a half-day workshop.

  6. New multi-speaker symposium on “Mastering the Service Innovation Process” will arm you with a clear understanding of the process form new service conceptualizing to taking a service to market.

  7. Came last year? Delight in 95% all new speakers that will give you even more tools that you can add to your innovation plans.