Sponsors
Media Partners
IIR recognizes the contributions of these media partners:
Find an Event
Customer Service
Have a question about this event?
Customer Service representatives are available to help from 8 AM - 6 PM EST
Call 888-670-8200
Need Technical Assistance With this Website?
Send an email to IIR's Web Department
Day One
Day One
| Tuesday, August 19, 2008 |
| 7:30 |
| Registration and Morning Coffee |
| 8:15 |
| Opening Remarks |
| 8:30 |
| Keynote: Mind Sets and Optimal Experiences Dr. Howard J. Moskowitz, President, MOSKOWITZ JACOBS INC., Co-author, “Selling Blue Elephants—How to Make Great Products That People Want BeforeThey Even Know They Want Them” Steve Onufrey, Retail Banking Solution Executive, UNISYS |
| 9:30 |
| Seven Habits of Highly Effective Segmenters Sarah Tuttle, Vice President, Wealth & Investment Management Analytics, BANK OF AMERICA |
| 10:15 |
| Networking Break |
| 10:45 |
| Turning Data into Insight: Using Custom Modeling to Predict Customer Behavior and Increase Revenue Allison Cripps, Contributing Editor, COLLOQUY |
| 11:30 |
| YOUR Space |
| 12:30 |
| Lunch |
| 1:45 |
Less is More. Driving Focus and Change Through Simple Loyalty Measurement |
| 2:45 |
| Networking Break |
| 3:15 |
| Using Customer Segmentation and Research to a Drive a Richer Customer Experience Joice Kempton, Director, Customer Experience, PETSMART |