|Registration and Morning Coffee|
|Keynote: Mind Sets and Optimal Experiences|
Dr. Howard J. Moskowitz, President, MOSKOWITZ JACOBS INC.,
Co-author, “Selling Blue Elephants—How to Make Great Products That People Want BeforeThey Even Know They Want Them”
Steve Onufrey, Retail Banking Solution Executive, UNISYS
|Seven Habits of Highly Effective Segmenters|
Sarah Tuttle, Vice President, Wealth & Investment Management Analytics, BANK OF AMERICA
|Turning Data into Insight: Using Custom Modeling to Predict Customer Behavior and Increase Revenue|
Allison Cripps, Contributing Editor, COLLOQUY
Less is More. Driving Focus and Change Through Simple Loyalty Measurement
Meg G. Sloan, Senior Director, Consumer Research, EBAY, INC.
Kellie J. Cobaugh, Senior Manager, Loyalty Research, EBAY, INC.
Brant Cruz, Vice President, Retail & E-Commerce Practice Leader, Chadwick Martin Bailey
|Using Customer Segmentation and Research to a Drive a Richer Customer Experience|
Joice Kempton, Director, Customer Experience, PETSMART