Kellie J. Cobaugh, Senior Manager, Loyalty Research, eBay, Inc.

Allison Cripps, Contributing Editor, Colloquy

Brant Cruz, Vice President, Retail & E-Commerce Practice Leader, Chadwick Martin Bailey

Steve Gessner, Market Intelligence Principal Consultant, Client Tiering Practice, IBM

Joice Kempton, Director, Customer Experience, PetSmart

Arthur Middleton Hughes, Vice President, Solutions Architect, Knowledgebase Marketing

Dr. Howard J. Moskowitz, Co-author, “Selling Blue Elephants”

Will Neafsey, Consumer Analytics Manager, Brand Strategy and Operations, Ford Motor Company

Steve Onufrey, Retail Banking Solution Executive, Unisys

Delia Passi, Author, “Winning the Toughest Customer: The Essential Guide to Selling to Women

Ann Truxaw Ramirez, Cause Consultant, American Heart Association

Jessica Rivera, Assistant Vice President, Marketing—Customer Experience and Innovation, Allstate Insurance Company

Jim Sellers, Manager, Retail Growth Marketing, FedEx Services/FedEx Kinko’s"

Meg G. Sloan, Senior Director, Consumer Research, eBay, Inc.

Sarah Tuttle, Vice President, Wealth & Investment Management Analytics, Bank of America