User Experience and Design

Symposium 3: USER EXPERIENCE & DESIGN

All symposia take place on Tuesday, October 14. There are 7 concurrent symposia. You can attend any session in any symposia.

8:15

Dovetailing: Making Macro-Micro Connections for People-Centered Innovation

Stokes Jones
Director, Foresight, Trends & People Research North America, Philips Design
9:00 5 Minute Transition
9:05

Designing A World-Class Customer Satisfaction Measurement Process for Web

Lisa P. R. Miller, Ph. D.
Director of Customer Experience Measurement, Hewitt Associates, LLC
9:50 Networking Break
10:30

Design-Driven Deliverables: Adding Dimension to Your Research

Steve Kulp
Practice Consultant, W5®

Allegra Raff
Practice Consultant, W5®

Lisa Broome
Practice Consultant, W5®
11:15 5 Minute Transition
11:20

Developing a Multi-Variate Testing Program for your Website – A Primer

David Rogers
Director: Marketing Analytics & Consumer Insights, RedEnvelope
12:05 Lunch
1:30

Starwood Hotels & Resorts: Multiple Brands, Common Threads

Andrew Purcell
Senior Information Architect, Starwood Hotels
2:15 5 Minute Transition
2:20

The Convergence of Disciplines: Combining Analytics, Insights and Design to Drive Change and Innovation

Kathleen Chattin, Account Management, Director and Lee Shup, EVP, Cheskin Added Value

Rian Van Der Merwe, Manager, User Experience Research, eBay, Inc.

3:05 Networking Break
3:35

Everyone Has A Story to Tell: Listen Deeply and Bring Your Customers’ Stories to Life

Suzanne El-Moursi
Principle – Global Design Organization, GE Healthcare
4:05 5 Minute Transition
4:10

Technology INDUSTRY THINK TANK

Host:
TBD
5:00 Conclusion of Symposia
 
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