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Track 6 Best Practices
KEYNOTE
Adding Value and Keeping Your Seat At The Table – Selling Research Internally
Susan RobertsonInnovation Process Consultant Ideas To Go, Inc.
D. Randall Brandt, Ph.D.Vice President, Customer Experience and Loyalty Maritz Research
OPEN SESSION
Peter Guber, Chairman and Chief Executive Officer Mandalay Entertainment Former Chairman and CEO SONY PICTURES ENTERTAINMENT
Customer Focus: Information to Engagement
Research for New Product Development & Innovation
Trends and Innovations in Tools and Techniques
Integration: Internal Disciplines
Analytics & Measurement
Best Practices