Track 1
Customer Focus: Information to Engagement

Customer Satisfaction: Methods, Applications and Actionability

Isobel F. Osius, Ph.D.
Director of Consumer Insights
Meredith Corporation

Designing a Strategic Customer Satisfaction Program to Drive Customer Loyalty and Profitability

Erica Reischer, Ph.D.
Principal
Manzanita Consulting Group
Former Vice President, Market Research
Wells Fargo

KEYNOTE

Operationalization of Data: Making it Actionable and Keeping Management Engaged in the Process

Lezlee Danner
Market Research Principal
Roche Diagnostics

Global Warming, Security, and Lifestyles: Wide Differences and Remarkable Similarities Across The World
Charles Pearson, Research Now

The Value of an Interactive Evaluation Community

Anne O. Hedde, CEO,Lightspeed Research
Sharon Albert, PhD. – Senior VP, Marketing and Product
DevelopmentLightspeed Research

Customer Focus: Information to Engagement

Research for New Product Development & Innovation

Trends and Innovations in Tools and Techniques

Integration: Research & Strategy

Analytics and Measurement

Leadership and Professional Excellence