RECOMMENDED EVENTS
http://www.brandchannel.com"Brandchannel is dedicated to providing the world's leading online exchange about branding. Provoking the dialogue on brands, our free resources include original articles, a continuous news blog and weekly debates, industry expert white papers and global listings of jobs, agencies, and conferences for branding professionals. Join a community of practitioners, thought leaders, and brand enthusiasts from over 120 countries and visit www.brandchannel.com to expand your view.
brandchannel. always branding. always on.
RSL Communications helps sales organizations with lead generation and sales support. We're best known for BrandBASE, the only online database focused exclusively on the consumer packaged goods industry, containing brand management contacts with unprecedented depth. We also publish PromotionLINK, an advertiser-supported newsletter that announces upcoming tie-in promotion and sponsorship opportunities and execute traditional BTB direct mail campaigns.http://www.promotionlink.com
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.
The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices workshops and training programs and publishes the Customer Care Update.
CCI's consulting services include:
- Customer Care assessments
- Front-line skills and management training
- Customer Care Manager and Professional certification courses
- Customer satisfaction measurement programs
- Other programs designed to improve customer loyalty
http://www.customercare.com- Customer Care assessments
Customer Care Coach® is a weekly email based leadership program designed for customer service managers, call center managers, business owners, and anyone else charged with helping to develop and support a positive, customer caring culture. Once a week, for 40 weeks, you receive your lesson and coaching session. This self paced, self study tool gives leaders the support they need to coach their teams to deliver higher levels of customer care and build the emotional bank accounts necessary for customer loyalty.
This program and other support tools were developed by JoAnna Brandi. She has been in the "customer happiness" business since 1990. Find out more www.customercarecoach.com Read the blog www.customercaregoddess.com
http://www.customercarecoach.com
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver current and relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Our goal is to serve as the catalyst that will inspire senior executives to drive change within their organizations, making customer-based initiatives the centerpiece of their growth strategy and competitive advantage.http://www.1to1.com
The Customer Service Group, publishers of Customer Service Newsletter , The Customer Communicator and Executive Report on Customer Retention is the customer service professional's choice for quality management, training and development materials, including newsletters, books and Customer Service Week support materials. Logon to our website for FREE sample articles, sample newsletters and Customer Service Week email bulletins.http://www.customerservicegroup.com
Fast Company is the world’s leading progressive business-mediabrand, with a unique editorial focus on innovation, technology,sustainability and design.Our distinctive editorial inspires creative minds in business to think beyond traditional boundaries, lead conversations, and influence the future of business.http://www.fastcompany.com