| Testimonials
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A 2010 Accenture report reveals that the one business change that will be the most widespread impact and most lasting impact: changing customer expectations for customer service (with an overwhelming 79% of respondents saying that Improving Customer Retention/Loyalty was their MOST IMPORTANT BUSINESS ISSUE moving forward). Now is the time to invest in your customer initiatives. Need some extra ammunition for getting approval? We're here for you. There's a reason people come back to NACCM each year for all their customer-focused needs...
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"I really enjoyed the conference and
picked up actionable information I
can use."
- Glenn Ross, Director, Constituent Relationship Management (CRM),
American Cancer Society, High Plains Division, Inc.
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"I've attended and spoken at many conferences over the years and NACCM is by far one of the best. The selection of keynotes is amazing – they really capture your attention. You bring in folks speaking on such relevant and cutting-edge topics that cut across the industry. Extremely well done!"
- Glenn Ross, Director, Constituent Relationship Management (CRM),
American Cancer Society,
High Plains Division, Inc. |
"Typically, I hate conferences because I feel that not a lot gets accomplished. But, I loved NACCM. You have real-world companies talking about what they are doing. It was a refreshing change from the norm. I talked to my partners and told them they have to go."
– Jason Clement, Director, NIKE Consumer Services, NIKE, Inc.
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"It's still the best conference out there."
– Andre Harris, National Customer Service Executive, Westfield LLC |
“My favorite conference. The speakers with real work experience sharing their knowledge and experiences is invaluable! I leave feeling inspired, renewed, refreshed and ready to conquer!!”
- Shannon Ray, Customer Experience Project Manager, San Diego Gas & Electric
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“I felt like a got my money’s worth after the first day. I am leading the new social media pilot for Southern California Edison, so the Social Media Summit was particularly valuable. I connected with wonderful people, and look forward to continuing the interaction.”
– Kendall Reichley |
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