Speaker Line-Up

Customers 1st: The Brain Power to Help you Prevail!

purple star VISIONARIES

  • Alan Deutschman, Author, Walk the Walk
  • Dan Hill, President, Sensory Logic, Inc., Author, Emotionomics
  • Curtis Bingham, Author, The Key to Customer Strategy: The Rise of the Chief Customer Officer,
    & President, Predictive Consulting Group
  • Emily Yellin, Author, Your Call Is (Not That) Important to Us
  • Disney Institute
  • Michael Tchong, Trend Analyst & Founder, Ubercool

purple starSPORTS & HOSPITALITY

  • Rick Burton, Chief Marketing Officer, US Olympic Committee 2008 & Founder, Burton Marketing Group
  • Jill Noblett, Senior Vice President, Loyalty & Direct Marketing, Wyndham Hotel Group
  • Leigh Anne Ambrose, Senior Director, Marketing, Global Incentives and Gift Cards, Marriott International
  • Ken Bott, Director of Global Consumer Marketing, Intercontinental Hotels Group

purple starTRAVEL, TRANSPORTATION & LEISURE

  • Vicky Stennes, Vice President, Flight Experience, JetBlue Airways
  • Teresa Laraba, Vice President of Ground Operations, Southwest Airlines
  • Megan Crowley, Director, Market Research, Norwegian Cruise Lines
  • Ginny Mahl, Vice President, Customer Service, Travelocity
  • Tom Nightingale, Chief Marketing Officer, Con-Way, inc.

purple starRETAIL & CONSUMER GOODS

  • Rob Solomon, Senior Vice President, Customer Care, Home Shopping Network
  • Mary English, Vice President Marketing and Customer Relations, Hallmark
  • Jamie Naughton, Cruise Ship Captain, Cruise Ship Operations (oversees culture with hr), Zappos.com
  • Dan P. Wiersma, Senior Vice President, Service Platform, Sony Electronics

purple starINSURANCE & HEALTHCARE

  • Joanne S. Gholston, Vice President Customer Service, Regence BlueCross BlueShield
  • Bonnie J. Hass, Director Customer Service, Regence BlueCross BlueShield
  • Drew Bartkiewicz, Vice President E&O, Cyber and New Media Markets, The Hartford
  • Ryan Armbruster, Senior Vice President and Chief Experience Officer, Oncure
  • Ingrid Lindberg, Customer Experience Officer, Cigna

purple starFINANCIAL SERVICES

  • Sean Kelly, Vice President, Global Solutions Leader, MasterCard Worldwide
  • Cathy Daniels, Director, Customer Insights and Measurement, Scotiabank International Banking

purple starTELECOM & BUSINESS SERVICES

  • Gloria Roberts, Staff Vice President, Service Experience Leadership, FedEx Corporation
  • Deborah Nelson, Senior Vice President, Marketing, Technology Solutions Group, Hewlett-Packard
  • Liana Frey, Director, Conversations and Community, Dell
  • Sami Hero, Vice President, Open Web Strategy, Lexis Nexis Group
  • Krista Sheridan, Business Solutions, TELUS
  • Frank Eliason, Director of Digital Care, National Customer Operations, Comcast
  • Rudy Vidal, Former Chief Customer Officer, InContact
  • Bob Olson, Chief Customer Officer, Homestead Technologies an Intuit Company

purple starGOVERNMENT & NON-PROFIT

  • Marilyn Elledge, Senior Vice President, Donor Xare, ALSAC, St. Jude Children’s Research Hospital
  • Tammy Mcleod, Chief Customer Officer, Arizona Public Service

purple starINDUSTRY THOUGHT LEADERS

  • Kunal Gupta, PhD., Vice President, Senior Consultant, Decision Sciences, Burke, Inc.
  • Joseph E. Toole, Vice President, Client Services, Burke, Inc.
  • Becky Carroll, Founder, Customers ROCK!
  • Ed Boswell, President and CEO, Forum Corporation
  • Lou Carbone, Founder & CEO, Experience Engineering
  • Deborah J. Gefteas, Ed. D., Vice President, PowerHouse Consulting Services
  • Kathleen M. Peterson, Chief Vision Officer, PowerHouse Consulting Services
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