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Speakers

Meet the Cast of Storytellers Sharing their Moments that Matter…

= 1to1 Media Customer Champion award winners!

SPECIAL KEYNOTE: Peter Guber, Chairman and CEO, Mandalay Entertainment Group, Author, Tell To Win - Connect, Persuade, and Triumph with the Hidden Power of Story

American Cancer Society, Inc.: Tim Earley, Director of Customer Experience and Integration,

Best Buy: Gina Debogovich, Senior Manager, Communities

Customer Care Coach: JoAnna Brandi, Author, Consultant, Speaker and Positive Leadership Coach

PeopleMetrics: Sean McDade, CEO

Customer Worhty: Michael R. Hoffman, Author, and Customer Cartographer, Client x Client

Dell: Maribel Sierra, Director Social Media Listening and Engagement

Disney Institute: Speaker Name TBA

DSW Designer Shoe Warehouse: Kelly N. Cook, Shoe Lover, Vice President - Customer Strategy & Engagement

Dunkin Brands: John Costello, Chief Global Marketing & Innovation Officer

GfK Custom Research North America: Howard L. Lax, Ph.D., Vice President, Consulting

Hilton Worldwide: Marie Williams, Senior Director, Digital Innovation, Hilton

Humana, Inc: William Greenwald, Director, Performance Coaching and Advisory Practice (PCAP)

JetBlue Airways: Bonny Simi, Director of Customer Experience and Analysis

Kaplan University: Sophie Vlessing, Senior Vice President, Strategic Marketing and Student Experience

LeBlanc & Associates: Janet LeBlanc, President

Microsoft Bing: Lise Brende, Director, Marketing Analytics – Bing & MSN

Nationwide Mutual Insurance Company: Jasmine Y Green, Chief Customer Advocate

NBA's Oklahoma City Thunder: Pete Winemiller, Senior Vice President, Guest Relations

Safelite AutoGlass: Tom Feeney, President & CEO

Sears: David Slavick, Director, CRM/Loyalty & Innovation

SIGNATURE FLIGHT SUPPORT: Speaker Name TBA

Southwest Airlines: Fred Taylor, Jr., Senior Manager Proactive Customer Service Communications

Sprint: Melinda Parks, Director, Loyalty & Retention Marketing

Symantec Corporation: Desirree Madison-Biggs, Director, Customer Experience Insights & Advocacy

Verizon: Becky Carroll, Community Program Manager, Founder, Customers ROCK!/Petra Consulting, and Author, The Hidden Power of Your Customers

VOLKSWAGEN of America, Inc: Mike Sachs, General Manager, CRM & Owner Loyalty

EMC:Jennifer Bodzinski, Director, Customer Quality

TNS North America: Stephan Siguad, SVP, Customer Experience Management Practice

Zappos.com, Inc: Jamie Naughton, Speaker of the House, Chief Culture Ambassador