Speakers
Meet the Cast of Storytellers Sharing their Moments that Matter…
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SPECIAL KEYNOTE: Peter Guber, Chairman and CEO, Mandalay Entertainment Group, Author, Tell To Win - Connect, Persuade, and Triumph with the Hidden Power of Story |
American Cancer Society, Inc.: Tim Earley, Director of Customer Experience and Integration, | ||
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Customer Care Coach: JoAnna Brandi, Author, Consultant, Speaker and Positive Leadership Coach | ||
PeopleMetrics: Sean McDade, CEO |
Customer Worhty: Michael R. Hoffman, Author, and Customer Cartographer, Client x Client | ||
Dell: Maribel Sierra, Director Social Media Listening and Engagement |
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Disney Institute: Speaker Name TBA |
DSW Designer Shoe Warehouse: Kelly N. Cook, Shoe Lover, Vice President - Customer Strategy & Engagement | ||
Dunkin Brands: John Costello, Chief Global Marketing & Innovation Officer |
GfK Custom Research North America: Howard L. Lax, Ph.D., Vice President, Consulting | ||
Hilton Worldwide: Marie Williams, Senior Director, Digital Innovation, Hilton |
Humana, Inc: William Greenwald, Director, Performance Coaching and Advisory Practice (PCAP) | ||
JetBlue Airways: Bonny Simi, Director of Customer Experience and Analysis |
 Kaplan University: Sophie Vlessing, Senior Vice President, Strategic Marketing and Student Experience |
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Microsoft Bing: Lise Brende, Director, Marketing Analytics – Bing & MSN | ||
Nationwide Mutual Insurance Company: Jasmine Y Green, Chief Customer Advocate |
NBA's Oklahoma City Thunder: Pete Winemiller, Senior Vice President, Guest Relations |
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Safelite AutoGlass: Tom Feeney, President & CEO |
Sears: David Slavick, Director, CRM/Loyalty & Innovation | ||
SIGNATURE FLIGHT SUPPORT: Speaker Name TBA |
Southwest Airlines: Fred Taylor, Jr., Senior Manager Proactive Customer Service Communications |
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Sprint: Melinda Parks, Director, Loyalty & Retention Marketing |
Symantec Corporation: Desirree Madison-Biggs, Director, Customer Experience Insights & Advocacy |
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Verizon: Becky Carroll, Community Program Manager, Founder, Customers ROCK!/Petra Consulting, and Author, The Hidden Power of Your Customers |
VOLKSWAGEN of America, Inc: Mike Sachs, General Manager, CRM & Owner Loyalty |
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EMC:Jennifer Bodzinski, Director, Customer Quality |
TNS North America: Stephan Siguad, SVP, Customer Experience Management Practice | ||
Zappos.com, Inc: Jamie Naughton, Speaker of the House, Chief Culture Ambassador |
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