Resources
Customers 1st Resources
Speaker Resources
- Rick Burton on the Olympic Games
The Hub - Full Issue
Burton's Excerpt Only
PODCASTS from the 2008 Event
- Jane Hendricks, Product Marketer, SPSS
The Customers 1st Podcast Series - Michel Cubric, Director, Post Funding & Call Center Operations, First Line Mortgages
The Customers 1st Podcast Series - Diane Yarosis; National Director, Client Services; Quest Diagnostics
The Customers 1st Podcast Series - Christine Churchill, Executive Director, The Customer Service Institute of America and Brett Whitford (Australian), Secretary-General, International Council of Customer Service Organizations
The Customers 1st Podcast Series
- Bill Price
Service without Service - JoAnna Brandi, Conference Chair
The Customers 1st Podcast series
Customers 1st Book Picks
Archived Web Seminars
- Curtis N. Bingham, Chief Customer Officer Council & Barbara Stinnett, i2 and Silicon Graphics
Defending the Loyalty Function: Lessons from Chief Customer Officers - Bill Price, Driva Solutions
Outsourcing and offshoring, insourcing and onshoring - so many choices, so little frank information