IIR recognizes the contributions of these Media Partners.
Learn more about media partnerships.
With 1to1 Magazine as its franchise publication, 1to1 Media reaches 250,000 CRM decision-makers weekly. Our array of print and interactive publications and custom content helps readers identify developments and breakthroughs in customer strategy, measure their own progress, track the trends influencing CRM and understand the offerings of leading CRM technology solutions.http://www.1to1.com
This elite affinity network is perceived as one of the most influential and prolific authority leadership channels for strategic marketing decision makers in the world. Membership in the CMO Council has increased to more than 3,000 worldwide and members control some $70 billion in aggregated annual marketing spend. Virtually every major industry sector is represented and the new advisory board for ’07 includes senior marketing executives from brand name companies in the technology, communications, media, retail, health care, financial services, entertainment, utilities, insurance, transportation, hospitality, consumer products and foodservice sectors. There are now active members in more than 52 countries and regional groups have been formed in North America, Europe, Asia Pacific and the Middle East/Africa. www.cmocouncil.orghttp://www.cmocouncil.org
CRMAdvocate - Everything CRM. Read Less. Know More. CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. CRMAdvocate also provides advisory services for organizations looking to increase profits through best practices in customer retention (churn reduction). To find out more about CRMAdvocate, visit our website.http://www.crmadvocate.com
Customer Care Coach® is a weekly email based leadership program designed for customer service managers, call center managers, business owners, and anyone else charged with helping to develop and support a positive, customer caring culture. Once a week, for 40 weeks, you receive your lesson and coaching session. This self paced, self study tool gives leaders the support they need to coach their teams to deliver higher levels of customer care and build the emotional bank accounts necessary for customer loyalty.
This program and other support tools were developed by JoAnna Brandi. She has been in the "customer happiness" business since 1990. Find out more www.customercarecoach.com Read the blog www.customercaregoddess.com
http://www.customercarecoach.com
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.
The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices workshops and training programs and publishes the Customer Care Update.
CCI's consulting services include:
- Customer Care assessments
- Front-line skills and management training
- Customer Care Manager and Professional certification courses
- Customer satisfaction measurement programs
- Other programs designed to improve customer loyalty
http://www.customercare.com- Customer Care assessments
Customer Service Institute of America (CSIA)
The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer service. CSIA is the professional body of choice for customer service leaders seeking professional recognition through the attainment of internationally recognized industry qualifications, certifications and awards.http://www.serviceinstitute.com
CSIA is the US Representative body on the International Council of Customer Service Organizations (ICCSO) and has the honor of hosting the 2008 International Service Excellence Award™ at NACCM. Judged using the International Customer Service Standard criteria, these awards are the world’s peak customer service awards. Leading customer service organizations and individuals around the globe are nominated in a variety in categories to recognize their commitment customer service excellence.
The Customer Service Group, publishers of Customer Service Newsletter , The Customer Communicator and Executive Report on Customer Retention is the customer service professional's choice for quality management, training and development materials, including newsletters, books and Customer Service Week support materials. Logon to our website for FREE sample articles, sample newsletters and Customer Service Week email bulletins.http://www.customerservicegroup.com
http://www.customerservicemanager.comCustomerServiceManager.com is the leading resource and community for Customer Service Directors, Managers and professionals. The CSM website contains a wealth of customer service knowledge and skills as well articles written by leading customer service thinkers. CSM also facilitate an active community forum where customer service professionals share best practice, discuss topics and network.
Membership is free of charge and benefits include access to special features and a monthly newsletter. For more information or to join CSM visit www.customerservicemanager.com.