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Sponsors
Allegiance provides enterprise feedback management (EFM), on-demand solutions for measuring and managing customer and employee engagement across the enterprise. Customer and employee engagement ties directly to company growth and profits, and businesses that value and manage engagement realize more success. Allegiance helps companies increase profits, make more informed decisions and build a strong following with customers and employees through The Engage Platform – a flexible, turnkey, hosted solution offering easy implementation and no IT burden. Leading companies from around the world use Allegiance to manage their customer and employee engagement to grow their businesses.http://www.allegiance.com
Founded in 1931, Burke is a decision support company that combines research and consulting competencies across practice areas to offer a broad range of decision support services to assist our clients in making better, fact-based, business decisions. Burke offers a comprehensive set of methods and tools to assist client organizations in creating more loyal customer bases that deliver improved financial results. We help our clients create and leverage customer knowledge
http://www.burke.com
http://www.csgsystems.comCSG Systems (Nasdaq:CSGS) provides software- and services-based solutions that help clients build commerce by better engaging and transacting with their customers. CSG enables clients to build new offerings, to engage customers on those offerings, and to deliver them through effective and profitable customer transactions.
CSG's proven technology is based on 25 years of expertise serving the highly competitive cable, direct broadcast satellite, and communications industries. We are a profitable public company based in Englewood, CO with 2007 revenue of $419m. Our solutions are delivered and supported by an experienced and dedicated workforce of more than 2,000 employees in North America.
More than one-half of all US households are reached by CSG transactions. Collectively, our solutions and applications interact with more than 45 million consumers. And we process more than $3 billion in transactions monthly, balanced to the penny.
Our clients typically handle a high volume of recurring transactions and complex customer relationships. They operate in extremely competitive markets with nimble competitors and dynamic businesses. CSG clients include some of the market's largest and most innovative service providers in North America.
For more information please visit our website.
http://www.forum.comForum helps business leaders execute their strategies through people. Using a combination of advisory and learning services, Forum accelerates strategy implementation, minimizes risk, and maximizes earnings for clients.
Drawing on nearly four decades of experience and research-based insights in learning design, consulting, and facilitation, Forum brings about changes in attitudes, beliefs, and behaviors that enable employees to achieve and exceed the desired benefits of strategic change, to reduce time to improved performance, and to sustain the change over the long term.
We help organizations transform their sales force, refocus on the customer, shift to a performance culture, and develop leaders at all levels. Our work contributes not only to increased profitability for clients, but also increased market share, revenue growth, and customer and employee loyalty.
Since 1971, clients worldwide have trusted Forum to bring their most important strategic initiatives to life. For more information please visit our website.
GfK Custom Research North America
Headquartered in New York, GfK Custom Research North America is part of the GfK Group, the world's fourth largest market research company.
A full-service fact-based consultancy, GfK Custom Research North America combines the global resources of the GfK Group with the local knowledge of North America's leading research and consulting companies delivered by more than 700 employees in the US and Canada.
Beyond our sector-specific experts, specialty practice areas and research centers for excellence, we deliver unmatched knowledge and insights designed to help your business grow.
By offering you access to several of the world's largest databases combined with a full-range of ad-hoc research services, GfK Custom Research North America delivers proven, state-of-the-art solutions developed from a 360° view of your market.For more information please visit our website.
http://www.gfkamerica.com
http://www.medallia.comMedallia provides enterprise-wide feedback solutions to enterprises of all sizes, spanning customer touchpoints across the globe in over 80 countries and over 30 languages. Medallia's on-demand software enables large and sometimes complex businesses to gather, monitor, and act on feedback from customers, partners and employees to drive satisfaction, loyalty and profit. These industry leaders, such as Fidelity Investments, Hilton Hotels, Jamba Juice and Gold's Gym are making their organizations even more customer-focused, and are improving the Customer Experience daily by holding every business unit at every touch point accountable.
Media Partners
With 1to1 Magazine as its franchise publication, 1to1 Media reaches 250,000 CRM decision-makers weekly. Our array of print and interactive publications and custom content helps readers identify developments and breakthroughs in customer strategy, measure their own progress, track the trends influencing CRM and understand the offerings of leading CRM technology solutions.http://www.1to1.com
http://www.brandchannel.comBrandchannel is an award-winning magazine dedicated to providing the world's leading online exchange about branding. Challenging readers to think critically, its free resources include original articles, industry expert white papers and global listings of jobs and conferences to enhance brand awareness. Join a community of practitioners and thought leaders from over 120 countries and visit www.brandchannel.com to expand your view.
This elite affinity network is perceived as one of the most influential and prolific authority leadership channels for strategic marketing decision makers in the world. Membership in the CMO Council has increased to more than 3,000 worldwide and members control some $70 billion in aggregated annual marketing spend. Virtually every major industry sector is represented and the new advisory board for ’07 includes senior marketing executives from brand name companies in the technology, communications, media, retail, health care, financial services, entertainment, utilities, insurance, transportation, hospitality, consumer products and foodservice sectors. There are now active members in more than 52 countries and regional groups have been formed in North America, Europe, Asia Pacific and the Middle East/Africa. www.cmocouncil.orghttp://www.cmocouncil.org
CRMAdvocate - Everything CRM. Read Less. Know More. CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. CRMAdvocate also provides advisory services for organizations looking to increase profits through best practices in customer retention (churn reduction). To find out more about CRMAdvocate, visit our website.http://www.crmadvocate.com
Customer Care Coach® is a weekly email based leadership program designed for customer service managers, call center managers, business owners, and anyone else charged with helping to develop and support a positive, customer caring culture. Once a week, for 40 weeks, you receive your lesson and coaching session. This self paced, self study tool gives leaders the support they need to coach their teams to deliver higher levels of customer care and build the emotional bank accounts necessary for customer loyalty.
This program and other support tools were developed by JoAnna Brandi. She has been in the "customer happiness" business since 1990. Find out more www.customercarecoach.com Read the blog www.customercaregoddess.com
http://www.customercarecoach.com
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.
The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices workshops and training programs and publishes the Customer Care Update.
CCI's consulting services include:
- Customer Care assessments
- Front-line skills and management training
- Customer Care Manager and Professional certification courses
- Customer satisfaction measurement programs
- Other programs designed to improve customer loyalty
http://www.customercare.com- Customer Care assessments
The Customer Service Group, publishers of Customer Service Newsletter , The Customer Communicator and Executive Report on Customer Retention is the customer service professional's choice for quality management, training and development materials, including newsletters, books and Customer Service Week support materials. Logon to our website for FREE sample articles, sample newsletters and Customer Service Week email bulletins.http://www.customerservicegroup.com
http://www.customerservicemanager.comCustomerServiceManager.com is the leading resource and community for Customer Service Directors, Managers and professionals. The CSM website contains a wealth of customer service knowledge and skills as well articles written by leading customer service thinkers. CSM also facilitate an active community forum where customer service professionals share best practice, discuss topics and network.
Membership is free of charge and benefits include access to special features and a monthly newsletter. For more information or to join CSM visit www.customerservicemanager.com.