IIR recognizes the contributions of these Sponsors and Exhibitors.
Learn more about sponsorship opportunities with us.
Sponsors
MARQUEE SPONSOR
http://www.maritz.comPeople can contribute much more to your mission, your business, and your bottom line than you realize. Maritz knows how to harness that untapped human potential. We help you understand, enable and motivate all the people who touch your business: employees, channel partners and customers.
Whether your business is financial, automotive, retail, pharmaceutical, or telecommunications, we have industry experience. This, paired with wisdom from decades of discovering the aspirations and desires that drive human behavior, allows us to create unprecedented results in unexpected ways. We open up new possibilities for success with research, learning solutions and motivation programs. Please visit http://www.maritz.com/
LOYALTY SUMMIT SPONSOR
http://www.maritzloyalty.comMaritz Loyalty Marketing is the nation's leading provider of full-service loyalty marketing solutions including rewards-based loyalty programs and one-to-one communications programs. A unit of Maritz Inc., the world's largest integrated provider of performance improvement, market research and travel services, Maritz Loyalty Marketing designs and operates customer loyalty programs designed to identify, retain and grow their clients' best customers. From the Maritz headquarters campus in suburban St. Louis County, Missouri, Maritz Loyalty Marketing deploys all of the strategic, operational, technology, communications, rewards and fulfillment services that support their client's customer loyalty programs nationwide. For more information, please visit our web site.
Allegiance provides enterprise feedback management (EFM), on-demand solutions for measuring and managing customer and employee engagement across the enterprise. Customer and employee engagement ties directly to company growth and profits, and businesses that value and manage engagement realize more success. Allegiance helps companies increase profits, make more informed decisions and build a strong following with customers and employees through The Engage Platform – a flexible, turnkey, hosted solution offering easy implementation and no IT burden. Leading companies from around the world use Allegiance to manage their customer and employee engagement to grow their businesses.http://www.allegiance.com
Since 1931, Burke has provided decision support solutions to companies across all major industries. Burke's areas of focus include: Custom Marketing Research, Customer Loyalty & Relationship Management, Employee Engagement & Retention, International Research, Linkage & Integration, Online Research & Reporting, Qualitative and Burke Institute, the leading provider of research training and education.
http://www.burke.com
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing and managing action based on customer satisfaction and loyalty feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions enterprise-wide. For news, product demonstrations and other company information, visit http://www.customersat.com/ or call 1.800.372.7772.
http://www.customersat.com
Jacada is a leading provider of customer service unified desktop and process optimization solutions.The company's solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada provides two awardwinning solutions that have been proven to make a significant impact on customer service efficiency and effectiveness. Jacada® WorkSpace is a unified desktop that incorporates all critical functions required by the contact center agent to successfully complete customer interactions. Jacada® Fusion is a process optimization solution that leverages patented technology to enable customer service centers to improve customer satisfaction and increase revenues by providing customer service representatives with more time for customer care and revenue-generating activities. For more information,please visit www.jacada.com or call 1-800-773-9574.http://www.jacada.com
SPSS is a leading worldwide provider of predictive analytics software and solutions. The company's predictive analytics technology connects data to effective strategic action by drawing reliable conclusions about current conditions and critical future events. More than 250,000 commercial, academic, and public sector customers rely on SPSS technology to help increase revenue, reduce costs, improve important processes, and detect and prevent fraud. More than 95 percent of the Fortune 1000 companies are SPSS customers. Founded in 1968, SPSS is headquartered in Chicago, Illinois. For additional information, please visit www.spss.com.
http://www.spss.com
Founded in 1996, Working Solutions has emerged as the leading provider of remote home agents to Fortune 1000 enterprises by bringing a new operational approach to the competitive call center industry dogged by off-shoring and inefficiencies. Through its network of 28,000 high quality agents and industry-experienced leadership, Working Solutions delivers flexible solutions for improved financial results and superior customer experiences.http://www.workingsol.com
Exhibitors
American Customer Care (ACC) has been a premier provider of contact center services since 1986. ACC has the experience, technology, resources and flexibility to meet your CRM, Inbound, Outbound, and IVR needs. With 2,000 universal stations across 10 US-based centers, ACC has the capacity and experience to meet your changing business needs.http://www.americancustomercare.com
http://www.analyticpartners.comAnalytic Partners delivers highly-customized analytic services through offices across the globe to support marketing and strategic decision-making in the world's leading companies. Utilizing specialties in marketing mix modeling, segmentation, and predictive modeling on the full range of client in-house and externally-supplied data enables sophisticated data-driven problem solving to improve ROI, increase customer understanding, optimize loyalty programs, and better targeting direct-to-customer initiatives. Engagements are delivered by a team of professionals with marketing science depth and experienced business perspective who provide thought leadership in difficult problem areas and a partnering attitude to make for long-term clients relationships. Industry expertise spans CPG, Pharma, Financial Services, Retail, Travel/Transportation, and Automotive among others. www.analyticpartners.com
http://www.cfigroup.comCFI Group is a global provider of customer satisfaction research, analysis and consulting services. Through the application of our advanced models for predicting customer behavior, CFI Group clients are able to make decisions about resource allocation priorities by precisely identifying not only the key drivers of customer satisfaction but also their direct effect on financial performance.
The focus of CFI Group's methodology, technology, and measurement expertise is on strengthening customer relationships and improving shareholder value. CFI Group clients – which include such leading organizations as Best Buy, Domino's, ServiceMaster, UPS, the U.S. Government, BellSouth, British Telecom, Vodafone, and Yahoo! – use our services to improve customer strategy implementation, enhance pre-M&A customer asset and risk assessment, and gain competitive advantage.Headquartered in Ann Arbor, Michigan, CFI Group has offices in 12 cities on four continents. For more company information, visit www.cfigroup.com.
Comarch is an independent, global software house and systems integrator, providing innovative solutions since 1991. Comarch offers a diversified range of products, which include products and services for dynamically growing sectors of the economy such as: telecommunications, finance & banking, manufacturing, trade and public administration. Comarch's products include document archiving and workflow, customer relations management, security and data protection, controlling and financial/accounting systems, hardware and network infrastructure, corporate web portals, internet, intranet and ERP Systems. Comarch's primary advantage lies in its extensive domain knowledge amassed in our software which we use to deliver and integrate sophisticated business IT solutions. More at:http://www.comarch.com/en
http://www.medallia.comMedallia provides enterprise-wide feedback solutions to enterprises of all sizes, spanning customer touchpoints across the globe in over 80 countries and over 30 languages. Medallia's on-demand software enables large and sometimes complex businesses to gather, monitor, and act on feedback from customers, partners and employees to drive satisfaction, loyalty and profit. These industry leaders, such as Fidelity Investments, Hilton Hotels, Jamba Juice and Gold's Gym are making their organizations even more customer-focused, and are improving the Customer Experience daily by holding every business unit at every touch point accountable.
SoundBite Communications provides on-demand, integrated multi-channel communications. Using integrated voice, text and email messaging solutions. SoundBite helps clients deliver the right message, to the right customer, using the right channel, at the right time. Organizations in industries such as collections, financial services, retail, telecom and media, and utilities rely on the SoundBite Intelligent Communications Platform to send over a billion messages annually.http://www.SoundBite.com
Strativity Group, Inc. is a global consulting firm advising organizations on creating lasting, profitable relationships with their customers and employees through the transformation of their strategies and execution to revolve around the customer experience. Customer Experience Management (CEM) strategies enable companies to create true competitive advantage by moving the strategic focus from product to customer.http://www.strativitygroup.com
The Center for Client Retention
The Center For Client Retention (TCFCR), designs and conducts comprehensive customer satisfaction / loyalty measurement systems for customer service, consumer affairs and help desk contact centers. Entrevista, a division of TCFCR, assists corporations with how to best service the Latino community. TCFCR and Entrevista specialize in post contact in depth telephone interviews and Internet-based surveys, as well as mystery shopper calls and e-mails in English and Spanish.http://www.tcfcr.com
Upstream Works provides contact center solutions for companies seeking to improve their customer service through First Call Resolution. Products such as the award winning UpStart, UpTake, and eMedia CMAS give agents the tools to handle a customer request in a single contact, and management the data and analytics to correct operational issues that impact customer care. The result is a dramatic improvement in customer satisfaction that translates to financial impact by reducing churn, reducing operational costs and increasing sales revenue. To learn more, visit the website.http://www.upstreamworks.comOpen Span