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Since 1931, Burke has been a leader in custom research by employing highly experienced, creative problem-solvers for whom challenging the “status quo” is the norm. As teachers to the research industry through the Burke Institute, we are recognized by our clients and peers as thought-leaders in marketing research and decision support.
Burke has developed a Shopper Insights practice designed to meet the specific needs of the Retail environment. We realize that shoppers are complicated individuals that cannot be categorized on a single dimension or need. Their shopping behavior is as complex as the outlets in which they shop and the products that they purchase. Understanding this complexity is key to developing insights that impact the bottom line.
As a custom research consultancy, Burke tailors our approaches to meet client’s specific needs. At times, we craft an entirely custom approach to fit the needs of the manufacturer and retailer and their oftentimes complex relationship.
Burke Shopper Insights utilizes innovative offerings that deliver prescriptive and actionable strategies to help you win with your retail partners.
http://www.burke.com
http://www.maritz.comPeople can contribute much more to your mission, your business, and your bottom line than you realize. Maritz knows how to harness that untapped human potential. We help you understand, enable and motivate all the people who touch your business: employees, channel partners and customers.
Whether your business is financial, automotive, retail, pharmaceutical, or telecommunications, we have industry experience. This, paired with wisdom from decades of discovering the aspirations and desires that drive human behavior, allows us to create unprecedented results in unexpected ways. We open up new possibilities for success with research, learning solutions and motivation programs. Please visit http://www.maritz.com/
http://www.medallia.comMedallia provides enterprise-wide feedback solutions to enterprises of all sizes, spanning customer touchpoints across the globe in over 80 countries and over 30 languages. Medallia's on-demand software enables large and sometimes complex businesses to gather, monitor, and act on feedback from customers, partners and employees to drive satisfaction, loyalty and profit. These industry leaders, such as Fidelity Investments, Hilton Hotels, Jamba Juice and Gold's Gym are making their organizations even more customer-focused, and are improving the Customer Experience daily by holding every business unit at every touch point accountable.
Media Partners
With 1to1 Magazine as its franchise publication, 1to1 Media reaches 250,000 CRM decision-makers weekly. Our array of print and interactive publications and custom content helps readers identify developments and breakthroughs in customer strategy, measure their own progress, track the trends influencing CRM and understand the offerings of leading CRM technology solutions.http://www.1to1.com
CRMAdvocate - Everything CRM. Read Less. Know More. CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. CRMAdvocate also provides advisory services for organizations looking to increase profits through best practices in customer retention (churn reduction). To find out more about CRMAdvocate, visit our website.http://www.crmadvocate.com
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.
The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices workshops and training programs and publishes the Customer Care Update.
CCI's consulting services include:
- Customer Care assessments
- Front-line skills and management training
- Customer Care Manager and Professional certification courses
- Customer satisfaction measurement programs
- Other programs designed to improve customer loyalty
http://www.customercare.com- Customer Care assessments
The Customer Service Group, publishers of Customer Service Newsletter , The Customer Communicator and Executive Report on Customer Retention is the customer service professional's choice for quality management, training and development materials, including newsletters, books and Customer Service Week support materials. Logon to our website for FREE sample articles, sample newsletters and Customer Service Week email bulletins.http://www.customerservicegroup.com
Brandchannel is an award-winning magazine dedicated to providing the world’s leading online exchange about branding. Challenging readers to think critically, its free resources include original articles, industry expert white papers and global listings of jobs and conferences to enhance brand awareness. Join a community of practitioners and thought leaders from over 120 countries and visit our website to expand your view.http://www.brandchannel.com