Call for Papers

The North American Conference on Customer Management presents

THE CUSTOMERS FIRST CONFERENCE

November 16-19, 2008 * Disneyland Hotel, CA 

INDUSTRY ALERT: Official Call for Speakers Deadline Extended

Extended Submission Deadline: Friday, April 25, 2008
[Note: Papers are accepted on a rolling basis so early submissions are encouraged.]

READ ON FOR SUBMISSION INSTRUCTIONS AND GUIDELINES.

WHAT.

The North American Conference on Customer Management (NACCM) is the most comprehensive and prestigious conference for customer management leaders. The event highlights top customer strategists from leading customer-focused companies and aims to provide attendees with new tools to better connect with their customers. This year we are reinvigorating the event by enhancing the program offerings and giving it a new name & feel. Introducing – The Customers First Conference. This is your chance to take part in the most exciting event of its kind. Added Bonus: All speakers will receive complimentary admissions to the event, up to a $3,000 value.

WHO.

We are currently recruiting corporate practitioners from a diverse range of industries to share best practices and case studies for pushing the customer agenda ahead. All presentations should discuss how you inspire relationships internally through leadership and externally with your customers. Your presentation should make the case that customer strategies are essential for the financial health of your organization. Presentations that focus on a case study, how you overcame obstacles and share the “how to” will be given priority.

In Good Company

Amazing keynote speakers have been a hallmark of this event and will continue to be. We are working on confirming world-class speakers in the areas of leadership, culture, execution, customer insight, and organizational management.

Keynote speakers that have graced the “GRAND STAGE” include:

Lance Armstrong, Cancer Survivor & Seven-time Tour de France Winner; Ken Blanchard, Co-author of best-sellers, “The One Minute Manager,” “Raving Fans,” ; Chris Anderson, Editor-in-Chief, Wired; Author, “The Long Tail: Why the Future of Business is Selling Less of More”; General Colin Powell, Former Secretary of State; Rudy Giuliani, Former Mayor of New York City; Tony Robbins, The World’s Reigning Peak Performance Expert; Tom Peters, The World’s Leading Management Guru; Larry Bossidy, Former CEO, Honeywell; Jack Welch, Former CEO, GE; Horst Schulze, Former COO, Ritz-Carlton; Malcolm Gladwell, Best-selling author of “Blink” and “The Tipping Point”; Doug Lipp, Former Head Trainer, Walt Disney University; Author, “The Changing Face of Today’s Customer”

The Audience

Who will attend this premier event? 800+ leaders with responsibilities in: Customer Service, Care & Support, contact Center/Call Center Management, Customer Experience Management, Customer Loyalty, Satisfaction & Retention, Consumer Affairs, Customer Research & Analytics, Database Management; Marketing, Operations, Technical Support, Sales, B2B & B2C customer management, Software Services for Customer Management, Strategy & Development, Communications, Training & Development, Human Resources

TOPIC AREAS

Content areas for 2008 include but are not limited to:

  1. Customer Loyalty & Advocacy
  2. Contact Center Efficiencies (breakthrough tools, technologies, best practices)
  3. Service Excellence
  4. Getting the Most out of your Contact Centers
  5. Customer Analytics & Metrics
  6. Enhancing the Customer Experience
  7. Strategy, Leadership & Human Factors
  8. Organizational Development
  9. Linkage Strategies
  10. Understanding the Customer 2.0
  11. Customer Driven Innovation
  12. Working with Different Generations
  13. We also welcome your suggestions for topics based on your experiences.

These are only a few themes and we are not limiting submissions to these topic themes alone.

Please indicate which format you feel would be most appropriate for the proposed topic. Format options include:

  1. Standard track presentation (45 minutes long)
  2. Panel (3-4 participations debate a selected topic for approximately 1 hour long)
  3. Lead an interactive audience discussion breaking the audience into teams (45 minute long)
  4. Experiential workshop (3.5 hours long)
  5. Pre/Post Conference Seminar (4-8 hours long)
  6. Moderated discussion (45 minutes long – submitters should be prepared to serve as moderator for a discussion group)

The following details must be clearly labeled in your submission:

  • Proposed speaker name(s), job title(s), and company name(s)
  • Contact information including address, phone, fax, e-mail
  • Title and objective of presentation (3-4 sentences max)
  • What the audience will gain from the presentation (please list 2-3 key takeaways)
  • A short biography

[NOTE: Please write this with the knowledge that if your proposal is selected, portions of this description will be printed in the brochure]

WHEN, WHERE & HOW.

The final date submissions will be reviewed is Friday, April 25, 2008.
Email is the preferred means of submission:
Email to apowers@iirusa.com.
Mail to: Amanda Powers, IIR, 708 Third Avenue, 4th Floor, New York, NY 10017
Fax to: 212-599-2192
Call for more information: 646.895.7332

Speaker Benefits

Our speakers join us for countless reasons. Some include:

  • To share and obtain new strategy and customer management programs
  • To advance their existing strategies
  • To reinforce their own position as a leader
  • To share results of exciting projects, process, and studies
  • To network with other industry leaders and participate in high-level discussions
  • All speakers will be given a complimentary pass to the entire event including the exhibit hall, cocktail receptions, etc. (over a $3,000+ value)

Please see template below for standard abstract format.

What if I am not a corporate practitioner (from a client side company) but still would like to participate?
80% of our content will be delivered by corporate practitioners.  A limited number of sessions on the program are reserved for our event sponsors. If you are a consultant or solutions provider and wish to be a part of the program, please contact Jon Saxe at 646-895-7467 or via email at jsaxe@iirusa.com for information on how you can get involved.

Due to the high volume of responses, we are unable to respond to each submission. All those selected to participate as speakers will be notified shortly after the deadline. 

Thank you for your interest in NACCM’s Customers First Conference. We look forward to receiving your presentation. Check back for updates on the program at www.iirusa.com.

All the best,

Amanda V. Powers
Senior Conference Producer
Institute for International Research
P: 646.895.7332
apowers@iirusa.com