RECOMMENDED EVENTS
Day 2 Track 3
DELIVERING SERVICE EXCELLENCE
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8:00 - 8:45 |
The Cost of Poor Service: Stop Throwing Profits Away & Start Creating a Customer Service Culture Don Stuckey, Customer Service Strategist, BI-LO, LLC |
| 9:00 - 9:45 | Delivering Personalized Service: Understanding & Catering to the Unique Needs of Your Customers
Julie Owen, Vice President, Customer Care, BEST BUY |
| 9:45 | Networking Break in the Exhibit Hall |
| 10:15 - 11:00 | Converting Customer Frustrations into Powerful Change: Making the Commitment to Deliver Premium Service
Dave Albert, Manager, Customer Satisfaction Marketing, VOLVO TRUCKS NORTH AMERICA |
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11:15 - 12:00 | Double Your Customer Satisfaction in 6 Months or Less
Daniel Sachs, Vice President of Operations and Creator of QSD (Quality of Service Delivery), PARTSEARCH TECHNOLOGIES |
