RECOMMENDED EVENTS
Day 2 Track 2
ORGANIZATIONAL & PEOPLE MANAGEMENT
|
|
|
8:00 - 8:45 |
Selling Customer-Centricity to Non-Front Line Employees: Breaking Down Silos Between Functions Linda Altman, Director, Human Resources, PGA TOUR GOLF COURSE PROPERTIES |
| 9:00 - 9:45 | Creating an Enjoyable Working Environment Where Communication is Key
Becky Carlson, Vice President, Customer & Field Solutions, MEDTRONIC |
| 9:45 |
Networking Break in the Exhibit Hall |
| 10:15 - 11:00 | OPEN SESSION If you are interested in speaking in this session, please contact Jon Saxe at jsaxe@iirusa.com |
|
11:15 - 12:00 | Utilizing Coaching and Technology-Driven Measurement and Feedback to Drive Success in Your Contact Center
Thomas Hammond, Vice President, Customer Experience Management, THE HARTFORD |