RECOMMENDED EVENTS
Day 1 Track 3
DELIVERING SERVICE EXCELLENCE
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1:30 - 2:15 |
Exceeding Customer Expections During Challenging Times: Becoming a Company Recognized for Going Above & Beyond Jason Ward, Director, Customer Commitment & Customer Relations, JETBLUE AIRWAYS |
| 2:30-3:15 |
Operational Excellence: Delivering a Consistent Service Experience Helen Horsham-Bertels, Director, Consumer Affairs, STARWOOD HOTELS & RESORTS |
| 3:15 | • Networking Break in the Exhibit Hall • Book Signing with Chip Bell |
| 4:00 - 4:45 | Outbound Trends: How Top Firms are Connecting with New & Old Customers
Ronna Caras, President, CARAS TRAINING |
| 5:00 - 5:45 | OPEN SESSION
If you are interested in speaking in this session, please contact Jon Saxe at jsaxe@iirusa.com |