RECOMMENDED EVENTS
Day 1 Track 2
ORGANIZATIONAL & PEOPLE MANAGEMENT
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1:30 - 2:15 |
Moments Matter! Building a Culture that Empowers Employees, Benefits Customers and Creates Loyalty Inside and Out Pete Winemiller, Vice President, Guest Relations, NBA'S SEATTLE SUPERSONICS & WNBA'S SEATTLE STORM FEATURE |
| 2:30-3:15 |
Workforce Optimization: Managing the Workflow for Knowledge Worker Productivity Andrea Pair, Vice President, Customer Service & Support, Enterprise Information Systems, LOCKHEED MARTIN |
| 3:15 | • Networking Break in the Exhibit Hall • Book Signing with Chip Bell |
| 4:00 - 4:45 |
Achieving Customer Satisfaction through Employee Satisfaction: Best Practices in Recruiting, Hiring, Training, Development & Motivation Beth Nelson, Director, Online Customer Service, ESTÉE LAUDER COMPANIES |
| 5:00 - 5:45 |
OPEN SESSION If you are interested in speaking in this session, please contact Jon Saxe at jsaxe@iirusa.com |