North American Conference on Customer Management

Speakers

TAKING CHARGE & MANAGING CHANGE	TAPPING INTO CUSTOMER INSIGHT	DRIVING & MEASURING RESULTS

General Colin L. Powell USA (Ret.) and Former Secretary of State	Malcolm Gladwell Best-selling Author of "Blink" and "The Tipping Point"	Fred Reichheld Loyalty Expert and Author of "The Ultimate Question: Driving Good Profits & True Growth"
DELIVERING AN INNOVATIVE EXPERIENCE	MAXIMIZING YOUR POTENTIAL	CREATING DEVOTED CUSTOMERS

Lyn Heward Former President of Creative Content at Cirque du Soleil	James Mapes Performance Coach for the Mind	Chip Bell Author of 16 Books on Customer Service