| Session Details
| THE CONFERENCE |
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| Monday, November 13, 2006 |
| 7:00 | Registration & Morning Coffee |
| 8:00 |
Chairperson's Welcome
Joe Wheeler, Executive Director, THE SERVICE PROFIT CHAIN INSTITUTE;
Author, "Managing the Customer Experience: Turning Customers into Advocates"
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| 8:15 |
KEYNOTE
Taking Charge in Times of Change
General Colin L. Powell, USA (Ret.) and Former Secretary of State
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| 10:15 | • "Meet & Greet" session with Colin Powell
(open to speakers, sponsors, and past NACCM attendees)
• Networking Break in Exhibit Hall |
| 10:45 |
KEYNOTE
Renewing Your Passion for Service to Create Intensely Devoted Customers
Chip Bell, Author of 16 Books on Customer Service
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| 12:15 |
Lunch
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Concurrent sessions begin. Sessions are 45 minutes each with at least 15 minutes between sessions for switching. Attend sessionss in any track you like. Listen. Learn. Enjoy.
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| 5:45 |
NACCM Cocktail Celebration
Sponsored by .jpg)
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| Tuesday, November 14, 2006 |
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Concurrent sessions begin. Sessions are 45 minutes each with at least 15 minutes between sessions for switching. Attend sessions in any track you like. Listen. Learn. Enjoy.
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| 12:00 | Lunch |
| 1:15 |
KEYNOTE
Delivering a Groundbreaking Customer Experience to Spark Business Growth
Lyn Heward, Former President, Creative Content, Cirque du Soleil; Author of "The Spark: Igniting the Creative Fire That Lives Within Us All"
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| 3:00 | Networking Break in the Exhibit Hall & Book Signing with Lyn Heward |
| 3:30 |
CONCLUDING KEYNOTE
Making the Leap: Getting Past Any Obstacle that Stands in Your Way
James Mapes, Performance Coach for the Mind & Author of "Quantum Leap Thinking: An Owners Guide to the Mind"
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| 4:45 |
Book Signing with James Mapes
Conclusion of the Conference
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