2009 Linkage Strategies Speaker Roster

KEYNOTES & ACADEMICS

• BARBARA WOLD, International Speaker, Author and Business Strategist
• CLAES FORNELL, Founder, UNIVERSITY OF MICHIGAN’S American Customer Satisfaction Index & Author, The Satisfied Customer: Winners & Losers in the Battle of Buyer Preference
• PAUL GREENBERG, Blogger & Author, CRM at the Speed of Light, named #1 Blogger & top influencer by CRM Magazine
• NEERAJ BHARADWAJ, Assistant Professor of Marketing, Fox School of Business, TEMPLE UNIVERSITY
• TERRY G. VAVRA, PH.D., Principal, TERRY VAVRA ASSOCIATES, Partner, Customer Experience Partners, Advisor, ICC DECISION SERVICES and author of five books including Loyalty Myths
• V. KUMAR, Center for Excellence in Brand and Customer Management Department of Marketing, J. Mack Robinson School of Business, GEORGIA STATE UNIVERSITY & Author of Managing Customers for Profit: Strategies to Increase Loyalty and Build Results

LINKAGE EXPERTS

• D. Randall Brandt, Ph.D., Vice President, Customer Experience & Loyalty, MARITZ RESEARCH
• Kunal Gupta, Ph. D., Vice President, Decision Sciences, BURKE
• Rick Ferguson, Editorial Director, COLLOQUY

ACTION-FOCUSED CORPORATES

FINANCIAL SERVICES

• Susan Prendergast, PhD., VP, Customer Insights, WELLS FARGO
• Kathy Campbell, SVP, Marketing, AMCORE BANK
• Winnie Chan, Senior Manager, Strategic Marketing Research, RBC ROYAL BANK
• Greg Marion, Director, Innovation & Customer Experience, ALLSTATE FINANCIAL
• Randy DeCoursey, Director, Innovation & Customer Experience, ALLSTATE FINANCIAL

HEALTHCARE & PHARMACEUTICALS

• Paul Ballew, SVP of Insights & Analytics, NATIONWIDE INSURANCE
• Anne-Marie Christensen, Director Marketing Research, UNITEDHEALTH GROUP
• George Taylor, VP, Customer Excellence, CARDINAL HEALTH
• Robert Tomeo, Head of Consumer Insights and Market Research for Analgesics Globally, NOVARTIS CONSUMER HEALTH
• Dan Weston, Director, External Advocacy, GLAXOSMITHKLINE

TELECOMMUNICATIONS & ELECTRIC

• Krista Sheridan, Business Solutions, TELUS
• Rebecca Andersohn, Customer Research Coordinator, IDAHO POWER COMPANY
• Joe Arsenault, Business Analyst, TIME WARNER CABLE

CPG, RETAIL, TRAVEL, ENTERTAINMENT

• Martin Krohne, Senior Manager, User Experience Strategy, AUTOTRADER.COM
• Mark Kolligian, VP Market Research & Customer Relations, CVS/CAREMARK
• Bob Simmonds, Vice President, Travel Operations, DISNEY DESTINATIONS
• Rob Singer, Director, Customer Intelligence, STUBHUB
• Darin Colby, Manager of Customer Analytics, HOLLYWOOD VIDEO
• Lynn Holgrem, Director, Customer Care, WHIRLPOOL

GOVERNMENT & BUSINESS SERVICES

• Jennifer Bettridge, Excellence Manager, CACI INTERNATIONAL, INC (one of the largest defense contractors)
• Steve Hoover, VP, Xerox Research Center Webster, XEROX CORP.
• Tim Keough, Vice President, PERSHING
• David Bucci, Senior Vice President, Customer Solutions Group, DIEBOLD, INCORPORATED
• Tricia J. Mahoney, Senior Director, Customer Solutions Group-Strategy and Operations, DIEBOLD, INCORPORATED