About the web seminar:
Terry Jones, founder of Travelocity.com, will be presenting his ideas on building a culture of self service, and how it has played into the customer service at Travelocity.com.  

Terry has been involved in Self Service for years, from being involved in American Airlines first self service efforts in the 80’s to building Travelocity.com to today with Kayak.com and Reardencommerce.com. He knows and will share guiding principles of building great self service systems (whether web, phone or kiosk).

What You Will Learn:
• Creating a self service culture in your company
• Creating digital relationships with your customer
• The importance of measurement and testing
• How to think like your customer