Customers 1st Sponsors and Media Partners
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Sponsors
Burke, Inc., a research and consulting company, provides marketing research and decision support services for manufacturing and service companies in the United States and Europe. It offers customer loyalty and relationship management, employee engagement and retention management, linkage and integration, data integration, online research and reporting, and qualitative and healthcare research services. The company’s services also include brand equity, choice modeling and analysis, concept testing, product research and sampling, pricing and value research, segmentation and image research, and purchase decision. In addition, it provides marketing research and consumer insight education services. The company serves consumer goods and service, entertainment and television, pharmaceutical and health care service, business-to-business, telecommunication, automotive, finance, and information technology industries. It has locations in California, Colorado, Florida, Georgia, Indiana, Massachusetts, North Carolina, New Jersey, Nevada, and Texas. The company was founded in 1931 and is headquartered in Cincinnati, Ohio with regional offices in the United States.
http://www.burke.com
http://www.maritz.comPeople can contribute much more to your mission, your business, and your bottom line than you realize. Maritz knows how to harness that untapped human potential. We help you understand, enable and motivate all the people who touch your business: employees, channel partners and customers.
Whether your business is financial, automotive, retail, pharmaceutical, or telecommunications, we have industry experience. This, paired with wisdom from decades of discovering the aspirations and desires that drive human behavior, allows us to create unprecedented results in unexpected ways. We open up new possibilities for success with research, learning solutions and motivation programs. Please visit http://www.maritz.com/
http://www.medallia.comMedallia provides enterprise-wide feedback solutions to enterprises of all sizes, spanning customer touchpoints across the globe in over 80 countries and over 30 languages. Medallia's on-demand software enables large and sometimes complex businesses to gather, monitor, and act on feedback from customers, partners and employees to drive satisfaction, loyalty and profit. These industry leaders, such as Fidelity Investments, Hilton Hotels, Jamba Juice and Gold's Gym are making their organizations even more customer-focused, and are improving the Customer Experience daily by holding every business unit at every touch point accountable.
Media Partners
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver current and relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Our goal is to serve as the catalyst that will inspire senior executives to drive change within their organizations, making customer-based initiatives the centerpiece of their growth strategy and competitive advantage.http://www.1to1.com
Brandchannel is an award-winning magazine dedicated to providing the world’s leading online exchange about branding. Challenging readers to think critically, its free resources include original articles, industry expert white papers and global listings of jobs and conferences to enhance brand awareness. Join a community of practitioners and thought leaders from over 120 countries and visit our website to expand your view.http://www.brandchannel.com
CRMAdvocate - Everything CRM. Read Less. Know More. CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. CRMAdvocate also provides advisory services for organizations looking to increase profits through best practices in customer retention (churn reduction). To find out more about CRMAdvocate, visit our website.http://www.crmadvocate.com
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.
The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices workshops and training programs and publishes the Customer Care Update.
CCI's consulting services include:
- Customer Care assessments
- Front-line skills and management training
- Customer Care Manager and Professional certification courses
- Customer satisfaction measurement programs
- Other programs designed to improve customer loyalty
http://www.customercare.com- Customer Care assessments
The Customer Service Group, publishers of Customer Service Newsletter , The Customer Communicator and Executive Report on Customer Retention is the customer service professional's choice for quality management, training and development materials, including newsletters, books and Customer Service Week support materials. Logon to our website for FREE sample articles, sample newsletters and Customer Service Week email bulletins.http://www.customerservicegroup.com
http://www.customerservicemanager.comCustomerServiceManager.com is the leading resource and community for Customer Service Directors, Managers and professionals. The CSM website contains a wealth of customer service knowledge and skills as well articles written by leading customer service thinkers. CSM also facilitate an active community forum where customer service professionals share best practice, discuss topics and network.
Membership is free of charge and benefits include access to special features and a monthly newsletter. For more information or to join CSM visit www.customerservicemanager.com.