Customer UNinterrupted | Agenda At-a-Glance
Customer UNinterrupted At A Glance
"Anytime, Anyplace, Anywhere."
Main Conference • Monday, Oc tober 25th
| 9:00 | Customized e-Sales and Service: Differentiating the Customer Experience via AT &T Premier - John Cushman, AT&T ESALES & SERVICE |
| 9:40 | The Art of the Multi-Channel Escalation: AI G Satisfies Needs and Anticipates Wants - Tanya Anne Callaway Crews, AMERICAN INTERNATIONAL GROUP, INC . |
| 10:20 | Morning Networking and Refreshment Break |
| 11:00 | Volume Based Outage Notifications: How Earthlink Used IV R and the Web to Smooth Demand and Improve Service Levels - Michael Haisten,EARTHLINK, INC. |
| 11:40 | AutoTrader's Ambitious CIS Task - Martin Krohne,AUTOTRADER.COM |
| 12:20 | Luncheon for Monday Participants |
| 1:40 | Enhancing the Customer Experience through Seamless Self-Service Interactions: Evolution of Self-Service at Continental Airlines - Jared Miller, CONTINENTAL AIRLINES |
| 2:20 | The Art of Personalization in Online Support: Verizon Asks Less of Their Customers and More from Their Technology - Judith K. Ferrell, VERIZON |
| 3:00 | Afternoon Networking & Refreshment Break |
| 3:40 | Intuit Transforms the Multi-Channel Customer Service and Support Experience for High Self-Service Adoption - Derrick Moore,INTUIT |
| 4:20 | Open All Channels for 24/7 Customer Access - Contact Jon Saxe at jsaxe@iirusa.com |
| 5:00 | Close of Customer Uninterrupted |