Institute for International Research

Due to an overwhelming response to our conference. Disney's Yacht & Beach Club Resort is sold out. However, we have rooms available at alternative Disney properties. Please contact Global Executive for reservations at 800.516.4265 or 203.431.8950 or email conf@globalexec.com.

Disney Institute Leadership Excellence Workshop Ritz-Carlton Leadership Workshop

The Institute for International Research is excited to bring you:

Celebrating Customer Service Excellence, March 26-28, 2008 at the Disney Yacht and Beach Club Resort in Orlando, FL. This is our premier customer service conference and will focus on the seamless collaboration between the back end of operations, adjacent departments and the front end customer experience.

We bring together the experts in the industry to show you the most effective and innovative ways to transform your business so that the customer is at the center of every decision. Here is a sample of who will be presenting:

• The Ritz-Carlton Hotel Company, LLC: Jeff Hargett, Corporate Director of The Ritz-Carlton Leadership Center
• Travelocity: Don Hill, Director of Customer Advocacy
• RBC Dexia: Annie Blouin, Head, Corporate and Institutional Services, North America
• Hunter Douglas Inc.: Scott Swift, Consumer Information/Affairs
• M/I Homes: Suzanne Frissora, VP Customer Experience
• Cisco Systems: Dan Smoot, Vice President, Worldwide Customer Service
• The Disney Corporation
• Xerox Global Services: Paul Lundy, Managing Principal
• Washington Mutual: Christine Frishholz, VP, Service Strategy & Alignment

REGISTER BY MARCH 7, 2008 and save $100 on the standard registration fee – mention i2.

This is your opportunity to meet face to face and network with the experts as well as mingle and share insights with other professionals in the customer service industry. Don't miss out.

• Learn Implementation of this NEW Customer Service Model from Champions Who Developed It
• Celebrate Best Practice
• Harness the Power of Collaboration
• Shine the Light on Customer Service and Get the Buy In
• Empower Employees to go Beyond the Benchmark
• Develop Motivation Internally and Increase Performance Externally