Celebrating Customer Service Excellence
Customer Relationship Management Association
CRM Association represents the Customer Relationship Management (CRM) industry and all its constituents. CRM represents what is now becoming an organized body of knowledge and strategy to be reckoned with. The CRM Association aims at representing the industry as not just a purveyor of knowledge and information, but an action-oriented association that will protect and promote the interests of customer relationship management and its institutions and provide the members with the tools that it needs to enrich and improve that customer experience – be it the member's direct customers or the customers of the members customers.
http://www.crmassociation.org
CRMAdvocate - Everything CRM. Read Less. Know More. CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. CRMAdvocate also provides advisory services for organizations looking to increase profits through best practices in customer retention (churn reduction). To find out more about CRMAdvocate, visit our website.http://www.crmadvocate.com
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.
The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices workshops and training programs and publishes the Customer Care Update.
CCI's consulting services include:
- Customer Care assessments
- Front-line skills and management training
- Customer Care Manager and Professional certification courses
- Customer satisfaction measurement programs
- Other programs designed to improve customer loyalty
http://www.customercare.com- Customer Care assessments
Customer Care Coach® is a weekly email based leadership program designed for customer service managers, call center managers, business owners, and anyone else charged with helping to develop and support a positive, customer caring culture. Once a week, for 40 weeks, you receive your lesson and coaching session. This self paced, self study tool gives leaders the support they need to coach their teams to deliver higher levels of customer care and build the emotional bank accounts necessary for customer loyalty.
This program and other support tools were developed by JoAnna Brandi. She has been in the "customer happiness" business since 1990. Find out more www.customercarecoach.com Read the blog www.customercaregoddess.com
http://www.customercarecoach.com
http://www.customerservicemanager.comCustomerServiceManager.com is the leading resource and community for Customer Service Directors, Managers and professionals. The CSM website contains a wealth of customer service knowledge and skills as well articles written by leading customer service thinkers. CSM also facilitate an active community forum where customer service professionals share best practice, discuss topics and network.
Membership is free of charge and benefits include access to special features and a monthly newsletter. For more information or to join CSM visit www.customerservicemanager.com.
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