"Our greatest asset is our customer! Treat each customer as if they are the only one!"

-Laurece Laito 

Your Goal:
All organizations are looking to achieve this outcome, but few have truly accomplished it. How can you improve your customer experience, create business value for your organization all while still maintaining an energized workforce?

Your Challenge:
Create your success story at the 4th Annual Customer Contact & Call Centers Event. To thrive in an increasingly competitive landscape, you need to arm yourself with the tools, resources and processes to provide service delivery excellence and relay critical customer feedback throughout your organization.

Your Solution, Delivered:
Meet with an all star speaker line-up from companies that are raising the bar for service delivery, including: Zappos.com, Coca Cola Enterprises, The Ritz-Carlton, the American Heart Association, Hewlett Packard, ConAgra Foods, Toyota, and Wells Fargo. Learn from their successes and failures, get YOUR questions answered, and develop strategies so that you can take action and see results immediately.

What’s New for ’08?

• Kick off the conference with a full day training and leadership symposium
• A panel followed by roundtable discussions organized by various-sized call centers (to hear common challenges) followed by roundtable discussions organized by small, medium, and large call centers (to brainstorm personalize solutions for YOU).
• A forward-focused track dedicated to the future of call centers and how you need to adapt NOW to survive
• Your Space sessions with no PowerPoint and no formal speakers—just debate and discussion with your peers