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Who Should Attend

Who Should Attend

Who Should Attend?
Customer Contact & Call Centers is designed to be most relevant for professionals in customer care and service delivery who have responsibility for contact center operations and performance. CCSF members including SVPs, VPs, Directors, and Senior Managers, will appreciate our continued commitment to peer-to-peer learning and exchange, so that you can take ideas and insights back to your own center.

Given the depth and breadth of this conference, individuals and groups who meet any of the following criteria will also benefit from this program:
  • Responsibility for one or more contact centers
  • Multiple supervisors/team leaders reporting to you
  • Responsibility for one or more teams within the contact center
  • Central management responsibility for one or more functions such as quality monitoring, workforce planning, forecasting, and budgeting
  • Responsibility to implement process and/or strategy improvement at a contact center level
  • Channel management, customer experience, CRM, customer relations, or a related strategic responsibility

Conference Brochure

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Media Partners

  • CRMAdvocate

  • 1to1 Media

  • Brand Channel

  • CMO council

  • Customer Care Coach

  • Customer Care Institute (CCI)

  • Customer Service Group

  • Customer Service Manager

Event Sponsors

  • American Customer Care (ACC)