2008 Speaker Roster

Jim Asplund, Principal, Gallup
Jerry Berlanga, Business Process Manager, Health Improvement Services, LifeMasters
Ralph Bevilacqua, Director, Member Service, Blue Cross Blue Shield of Massachusetts Supported Selfcare
Patti Castro, Education and Development Manager, Lifemasters
Gary Class, Senior Vice President, Wells Fargo Bank
Mary L. Cruse, Director, Client Services, Genzyme
Drew Daly, Senior Director of Sales, World Travel Holdings
Tom Guessford, Managing Director, Operations, Marsh Consumerconnexions
Elizabeth M. Haley, Senior Manager, Supply Chain, ConAgra Foods
Sheila T. Harrell, Vice President, Customer Service Operations, FedEx Customer Information Services
Lillian Harris, Senior Consultant, Management Consulting Practices for Contact Centres, Enterprise Design & Delivery, Bell Canada
Denise Irish, Team Operations Manager, Liberty Mutual
Jeremy Joseph, Customer Experience Program Manager, Hewlett-Packard
Jane Judd, Senior Manager, Customer Loyalty Team, Zappos.com
Alan Kneale, Director, Customer Support Operations, Cardinal Health
Christopher D. Lah, Executive Director, Business Office Customer Service, Cincinnati Children’s Hospital Medical Center Sheryl Nasiatka, Senior Manager, Member Service, Blue Cross Blue Shield of Massachusetts
Carla Neff, National Manager, Customer Relations, Toyota Customer Services, Toyota Motor Sales, USA, Inc.
Yolanda Perez, Director, Customer Relations/Technology and Customer Strategies, American Heart Association
Tracy Prescott, Director of Customer Service Strategy, The Home Depot
Karen Reynolds, Director of Customer Service, World Travel Holdings
Bosco Saldanha, Learning Manager, The Ritz-Carlton Palm Beach
Dennis Snow, CEO & Founder, Snow Associates
Erika Van Noort, Director, Contact Centre Management Consulting Practice, Bell Canada
Richard Vars, E-Learning Manager, Customer Development Centers, Coca Cola Enterprises