The Fundamentals
Tuesday, March 10, 2009 • THE FUNDAMENTALS TRACK
Concurrent Sessions Begin. This is your conference experience to customize. Enjoy!
THE FUNDAMENTALS | |
| 1:15 | Real Time Customer Relationship Management: Crucial Customer Conversations can Payoff in Improved Customer Loyalty Kathy Campbell, AMCORE BANK, NA |
| 3:20 | The Devil is in the Details: How to Successfully Integrate Customer Satisfaction & Loyalty into Business Planning Susan Prendergast, WELLS FARGO |
| 4:25 | The Cost of Doing Business: Linkage Voice of the Customer, Operational Interactions and Support Costs to Drive Full Lifecycle Feedback Joe Arsenault, TIME WARNER CABLE |
Wednesday, March 11, 2009 • THE FUNDAMENTALS TRACK
THE FUNDAMENTALS | |
| 1:30 | Delivering Continuous Insights: Involving Consumers in Every Decision Robert B. Tomeo, NOVARTIS CONSUMER HEALTH, INC |
| 2:20 | Open Session! Tapping into Customer Feedback through Front Line Employees If you have a topic that would be valuable to this audience, contact Jon Saxe at jsaxe@iirusa.com for speaking details |
| 3:10 | TouchPoint Management: Engineer Customer Experience to Win with Customers & Executives Krista Sheridan, TELUS |