The Research
Tuesday, February 26, 2008 • THE RESEARCH TRACK
Concurrent Sessions Begin. Sessions are 45 minutes each with 10 minutes between sessions for switching.
Feel free to jump around between tracks. This is your conference experience to customize. Enjoy!
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| 1:30 | Driving Brand Innovation/ Renovation by Validating the VOC through Market Share Linkage Kyle David Herrman, Ph.D., Quality Systems, Customer Development Group, NESTLÉ PURINA PETCARE |
| 2:25 | Reengineering the Way We Collect and Use Feedback. Track, Analyze and Achieve More Predictable Results Susan Forgie, Director, Customer Experience Management, MCAFEE, INC. |
| 3:40 | Delivering Insight through Community Panels Dean Wiltse, CEO, VOVICI |
| 4:35 | Integrating Multiple Data Sets to Make ALL Relevant Information Usable Janice Mathern, Sales & Marketing Operations, Customer Excellence & Operations, INTEL |
Wednesday, February 27, 2008 • WEDNESDAY MORNING TRACKS
8:00 Grab some coffee and get charged for another exciting day.
Concurrent Sessions Begin. Sessions are 45 minutes each with 10 minutes between sessions for switching.
Feel free to jump around between tracks. This is your conference experience to customize. Enjoy!
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| 8:30 | Do You See What I Hear? How Feedback is Driving the Online Experience for Dell Customers Annette Priest, Research Manager, GLOBAL ONLINE, DELL |
| 9:25 | Customer Advocacy at AIG American General – Gathering Real Time Customer Feedback at Each Phase in the Customer's Lifecycle Simon Leech, Senior Vice-President, Insurance Services & Customer Advocacy Officer, AIG AMERICAN GENERAL |
| 10:15 | Balancing Metrics to Exceed Operational Excellence in a Data Center Helpdesk Jeffrey Brooks, Director of Customer Services, PEAK 10 |