Explore the synergies between creating a superior customer experience and demonstrating brand leadership
Identify the areas where most companies are falling short of putting their VOC data and metrics to work
Build your communications based on voice of the customer research so that your customers hear you when you're speaking to them
Make real-time feedback work at your organization
Uncover what the customer is really saying using text analytics that deciphers unstructured data into real meaning
At any level in the customer feedback continuum, you'll gain new information, speak to experts and get the tools you need to do your job smarter and faster.
NEW FOR 2008
A broader, more comprehensive focus on using all information available to companies–customer/employee feedback & financial/operational data
New hot topic explored - employee feedback – including entire summit "Voice of the Employee Summit" – capture & link employee feedback to transform your workforce More of What You Want:
Restructured and easy-to-decipher breakout sessions focusing on the core – The Research, The Linkage, The Action.
More high-level presentations that strike a balance of science and application for both researchers and strategists
45+ insightful presenters delivering the tools you need to do your job better
Exciting new keynote presenters to motivate and inspire you - world renowned golf/mental coach psychologist, entrepreneur-discovery guru & leadership powerhouse
Plus, a super cruncher expert showing you how to be a superstar in your role and life
More than Educational Sessions: Some fun in the Sun too!
More networking activities than ever – with 15+ hours of built-in networking, fly in on Saturday afternoon and stay through Wednesday to take full advantage. You'll be glad you did!
A better experience- enjoy the new tranquil venue, Sunday golf scramble, Mondays are meaningful meeting, Trivia Tuesday cocktail reception, book signings and more