Generate Opportunities • Build Loyalty • Deliver Consistency

With self-service, the customer has the power to “do it themselves”. But with fierce competition, multiple touch points and a trembling economy, the time to set your strategy apart from others is NOW. How well prepared are you to add value to your customer’s experience?

CSS is THE event to initiate, expand, or perfect your self-service approach. Learn how to get it right the FIRST time to simultaneously increase customer satisfaction and lower internal costs. What can you expect at CSS 2008? MORE of what you need to do your job better…

*MORE Corporate Speakers: Over 90% new speakers with more corporate practitioners than ever before! Learn how:

• Firstline Mortgages segments customers to build loyalty
• The U.S. House of Representatives builds, measures and maintains their framework
• Go Daddy Group organizes their team and collaborates to create consistency
• Zappos.com optimizes the customer experience
• UPS obtains and proves the ROI of self-service
• DSW integrate the latest speech technology- what’s hot and what works?

*MORE Personalization: The opportunity to create your ideal conference with three targeted tracks:

• Customer Experience: Learn how to understand your customers’ needs so you can successfully integrate self-service.
• Creating and Measuring Value: Discover the best strategy to develop and sustain a coherent strategy and, integrate your communications channels
• Integrating Technology: Find out the latest technologies and tools to build and maintain your infrastructure

*MORE Facilitated Networking: Exchange insights with more interactivity and networking opportunities:

• Brainstorm about the latest issues during the Pause Session!
• Sign up for 1-on-1 chats with our speakers to discuss questions you may have.
• Join in the Collaborative Networking Activity session, bringing you together with our speakers and attendees in an interactive format to discuss exactly what YOU need to learn about.

This is your moment to step it up for your organization and deliver exceptional customer service. UNITE all channels. DRIVE a consistent user experience. UNLEASH the power of customer self service on your bottom line.

Looking forward to seeing you in San Diego – where creating seamless experiences all begins!

All the best,