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The 3rd Annual Pharmaceutical Contact Center Event

October 23 - 25, 2006 | Hamilton Park Hotel & Conference Center , Florham Park, NJ

Agenda Day Two

Agenda Day Two

Wednesday, October 25, 2006
8:15Morning Coffee
8:30Chairwoman's Opening Remarks:
Alena C. Galante, Director, Consumer Affairs
PFIZER CONSUMER HEALTHCARE
 OVERCOMING FEAR FACTORS & REGULATORY CONCERNS
8:45KEYNOTE PRESENTATION:
Protecting the Pharmaceutical Supply Chain: Is RFID the Silver Bullet?
AS SEEN ON DATELINE NBC (June 4, 2006 segment)…

J. Aaron Graham, Vice President & Chief Security Officer
PURDUE PHARMA L.P.
9:45

KEYNOTE PRESENTATION:
Meeting FDA Requirements & Expectations for Market Surveillance Systems

Martha M. Bennett, RAC, President –
BENNETT & COMPANY AND FORMER FDA

Bennett & Company is an internationally recognized firm, providing a variety of consulting services to FDA-regulated companies throughout the world related to FDA submissions, GMPs, GCPs, GLPs, QSR, and ISO. Bennett and Company provides training and testimony on various aspects of food and drug law and regulations.
10:45Networking Break
11:15Simple Steps to Creating an Inspection Ready Environment for Your Call Center
Amyas Huston, Sr. Manager Drug Information Medical Affairs
CUBIST PHARMACEUTICALS &
Pete Guillot, President
CENTERFIRST CONSULTING, LLC
12:00Luncheon
 INSOURCING vs. OUTSOURCING
1:15

PANEL DISCUSSION:
What are the Pros & Cons and Which is Right For You?

Moderator:
Sarah Bose, Sr. Medical Information Manager
ABBOTT LABORATORIES

Panelists:

  • Sandra Wiejowski, Assistant Director Medical Services
    SOLVAY PHARMACEUTICALS
    ~ Representing the small pharma company perspective
  • Julia Petses, PharmD, Manager, Medical Information Services
    SANOFIAVENTIS
    ~ Representing the large pharma company perspective
  • Barbara Elwell, Senior Vice President
    TELERX

If you are interested in joining this panel, contact sgargiulo@iirusa.com

2:30Networking Break
 TECHNOLOGY SHOWCASE: HOTTEST TOOLS & TRENDS
2:45

Assessing, Implementing, & Managing VoIP Technology in the Contact Center

For more information on delivering this session, please contact Delia Elbaum at 212.661.3500, ext. 3258 or e-mail delbaum@iirusa.com

3:30Mastering IVR's
CJ Stafford, President
STAFFORD COMMUNICATIONS GROUP
 4:15 Conference Adjourns


 


 

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