is CCSF right for you?

Are you a customer care or service leader charged with creating and executing a vision for the customer experience within your organization? Then YES, this retreat is for you!

YOU’RE IN GOOD COMPANY! Networking means nothing unless you are meeting the RIGHT people. Defined as THE peer-to-peer knowledge exchange event, CCSF delivers customer care leaders like yourself.

MEET...   Senior Managers 12%   General Managers 15%   Directors 25%   Vice Presidents 22%   Senior Vice Presidents 18%   Presidents/CEOs 4%   Consultants 4%

FROM...   Financial Services 21%   Travel, Hospitality & Entertainment 13%   Technology & Telecommunications 12%   Health Care & Pharmaceuticals 11%   Consumer Packaged Goods 8%   Business Services 7%   Retail 7%   Industrial Manufacturing 6%   Automotive & Transportation 6%   Charitable Organizations /Education/Government 5%   Energy & Utilities 4%

RESPONSIBLE FOR...

3 Customer Management Communications Consumer Affairs Contact Center/Call Center Management Customer Experience Management Customer Loyalty, Satisfaction & Retention Customer Research & Analytics Customer Service, Care & Support Database Management Employee Satisfaction

Human Resources Marketing Operations Sales Software Services for Customer Management Strategy & Development Technical Support Training & Development Voice of the Customer