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A Closer Look at Customer Loyalty: Knowing What’s Best to Measure for Your Business
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GOLD SPONSORS
Convergys Customer Intelligence Services combines our "Outthinking, Outdoing" culture with full-service research and database solutions to produce the results expected from an industry leader. With 30 years of experience, we provide FORTUNE 500® companies, consulting firms, and other marketing research suppliers recommendations with linkages to financial outcomes, market research outsourcing, and more.http://www.convergys.com
http://www.pega.comPegasystems, a leader in Business Process Management software, provides products and technology to drive revenue growth, productivity and agility for the world's most sophisticated organizations. Our patented SmartBPM technology makes enterprise applications easy to build and change by directly capturing business objectives and eliminating manual programming.
SILVER SPONSORS
Voxify enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents® are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally – resulting in the best customer service. Voxify offers managed services for both hosted & premise-based deployments. Millions of callers around the globe speak daily to Voxify Automated Agents when calling such companies as Continental Airlines, Hammacher Schlemmer, and Wyndham International.http://www.voxify.com
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing and managing action based on customer satisfaction and loyalty feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions enterprise-wide. For news, product demonstrations and other company information, visit http://www.customersat.com/ or call 1.800.372.7772.
http://www.customersat.com
Mindshare Technologies' business monitoring survey tools help companies improve operational excellence and minimize customer attrition through personal customer involvement. Mindshare's proprietary survey technology captures customer feedback in real-time and immediately transforms it into actionable intelligence. Mindshare serves more than 25 industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. Visit www.mshare.net.
http://www.mshare.net
http://www.inquisite.comInquisite provides Enterprise Feedback Management (EFM) software applications that make it easy to collect, understand, and manage the perspectives, feedback, and profiles of customers.
Inquisite's Customer Insight solutions empower organizations to look beyond the single transaction to the lifetime value of the customer, enabling companies to quickly and accurately measure customer loyalty and satisfaction across all of the touch points in your customer lifecycle.
Key Benefits: Automate the collection of customer feedback and insight, integrate customer feedback with your existing business processes, gain insight and react quickly to changing customer needs, standardize customer feedback via survey question libraries and survey templates.