Tuesday, June 10th (11:15-12:15)
SESSION TITLE TBD
Chocada

Tuesday, June 10th (1:30-2:30)
Training, Managing and Building a Culture through Electronic Mediums

Training virtually can be more engaging than in person if you fully utilize the technology. Take a look into the documented observable behavioral differences that trainees exhibit and how this relates to increased learning and, more importantly, improved results. From tools and techniques to building your own customized virtual leader's guide you can quickly bring your organization and it's most valuable asset, people, to the next level.

• Deciding between vendor selection or what's in house
• Gaining reaction through lights, camera, action!
• Aligning with your most strategic partner -Finance
• Building external (outside the company/continent) sounding boards
• Using social networks to gain feedback
• And much more!

Faith Legendre
Vice President of Training
1-800-FLOWERS.COM

Tuesday, June 10th (3:00-4:00)
Voice of the Employee: Employee Recognition, Engagement, and Communication

Before making major decisions, successful businesses invest considerable time and money trying to understand and then deliver what is important to their customers. But often these same organizations ignore this vital step when managing their workplace. Developing a culture and environment that fosters the highest level of employee and customer engagement requires a belief and a commitment to the principal that the treatment of employees leads directly to the treatment of customers.

• The business case for investing resources in developing a VoE program
• The requirements of leadership
• Steps for setting up and managing a VoE program
• The results you can experience

Marilyn Elledge
Senior Vice President, Donor Care
ALSAC / ST. JUDE CHILDREN’S RESEARCH HOSPITAL