This page will be used to provide paid delegates of the conference with access to any presentations that were not included in the conference documentation. Only paid conference delegates have permission to access IIR online documentation.

While these presentations were not available to be included in your conference documentation, IIR is pleased to make them available to all conference delegates through this web site.

You will need the freely available Adobe Acrobat Reader, which is available by clicking here.

Training, managing and building a culture through electronic med mediums
LeGendre, Faith

Optimize your Customer Contact Initiatives… NOW!
Priest, Steve

AIR MILES® Reward Program Customer Experience Blueprint
Drakes, Fawzia
Stines, Sharon