Create your own experience below from the detailed CCSF Retreat “menu”!

PEER EXCHANGE AND GROUP BRAINSTORMING
Campfire Story-Telling. S’mores, Anyone?
(Tuesday, June 10th, 4:00)
Break into roundtable ‘campfire’ discussions to share your most challenging, or most rewarding, customer care initiatives and stories. No powerpoint or set speakers. Just ideas from you and your colleagues who face your similar challenges.

Group Think, Brainstorm, & Goal Set!
(Tuesday-Wednesday, during each breakout session)
With so much great information presented in each powerpoint break-out session, you need dedicated time to sit back, process what you’ve learned, and make an action plan. At the end of each session, we’ve dedicated 15 minutes for ‘Group Think’. Brainstorm with your fellow colleagues on what you’ve just heard and how you can translate ideas into action.

Speaker One-on-Ones
(Tuesday &Wednesday, throughout the event)
Sign up for 1-on-1 Chats with Industry Thought Leaders & Corporate Leaders! This is your chance to schedule some 1-on-1 time to discuss any questions, issues or customer care visions you’re looking to implement. Once on-site, the participating leaders will be announced and sign up sheets will be available.

FOOD, FUN & NETWORKING
Morning Wake-Up: Registration & Continental Breakfast
(Tuesday, June 10th, 8:00 &Wednesday, June 11th, 8:30)
Grab a cup of coffee and plan your day! Pick up your retreat materials at this time to plan your day to best fit your unique learning & networking needs. Then join your peers for a continental breakfast to discuss shared
goals for the day.

Connect and Relate: Networking Lunch
(Tuesday, June 10th, 12:15)
Meet with your conference colleagues and discuss some of the key issues that you are facing. We’ll offer you the opportunity to sit in groups organized by the most pressing and current customer care topics. This is a great opportunity to share new ideas and learn from the experiences of your peers.

Solution Showcase Grand Opening & Opening Night Cocktail Reception
(Tuesday, June 10th, 5:00)
The showcase floor is the place to be on Tuesday night. This is where it all begins! Enjoy food and drinks while mingling with your peers. Come and see the latest product demonstration from today’s leading service and technology providers as well as partake in other surprise activities.

Networking Lunch and Solution Showcase Finale
(Wednesday, June 11th, 12:15)
Join us for a tasty lunch served in the Solution Showcase. Use this opportunity to ask questions of the sponsors and exhibitors and learn about novel techniques and services being utilized in the industry.

SPECIAL EVENTS
Hot of the Presses! Book Signings
(Tuesday, June 10th, 10:45)
Get the newly released book “Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits” signed by author and CCSF retreat keynote speaker Jim Parker (former CEO of Southwest Airlines).