Conference Brochure
Registration
Webinar
A Closer Look at Customer Loyalty: Knowing What’s Best to Measure for Your Business
Watch the archived version here.
Customer Service
Have a question about this event?
Customer Service representatives are available to help from 8 AM - 6 PM EST
Call 888-670-8200
Need Technical Assistance With this Website?
Send an email to IIR's Web Department
Member Log In
Media Partners
With 1to1 Magazine as its franchise publication, 1to1 Media reaches 250,000 CRM decision-makers weekly. Our array of print and interactive publications and custom content helps readers identify developments and breakthroughs in customer strategy, measure their own progress, track the trends influencing CRM and understand the offerings of leading CRM technology solutions.http://www.1to1.com
This elite affinity network is perceived as one of the most influential and prolific authority leadership channels for strategic marketing decision makers in the world. Membership in the CMO Council has increased to more than 3,000 worldwide and members control some $70 billion in aggregated annual marketing spend. Virtually every major industry sector is represented and the new advisory board for ’07 includes senior marketing executives from brand name companies in the technology, communications, media, retail, health care, financial services, entertainment, utilities, insurance, transportation, hospitality, consumer products and foodservice sectors. There are now active members in more than 52 countries and regional groups have been formed in North America, Europe, Asia Pacific and the Middle East/Africa. www.cmocouncil.orghttp://www.cmocouncil.org
CRMAdvocate - Everything CRM. Read Less. Know More. CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. CRMAdvocate also provides advisory services for organizations looking to increase profits through best practices in customer retention (churn reduction). To find out more about CRMAdvocate, visit our website.http://www.crmadvocate.com
Customer Care Coach® is a weekly email based leadership program designed for customer service managers, call center managers, business owners, and anyone else charged with helping to develop and support a positive, customer caring culture. Once a week, for 40 weeks, you receive your lesson and coaching session. This self paced, self study tool gives leaders the support they need to coach their teams to deliver higher levels of customer care and build the emotional bank accounts necessary for customer loyalty.
This program and other support tools were developed by JoAnna Brandi. She has been in the "customer happiness" business since 1990. Find out more www.customercarecoach.com Read the blog www.customercaregoddess.com
http://www.customercarecoach.com
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.
The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices workshops and training programs and publishes the Customer Care Update.
CCI's consulting services include:
- Customer Care assessments
- Front-line skills and management training
- Customer Care Manager and Professional certification courses
- Customer satisfaction measurement programs
- Other programs designed to improve customer loyalty
http://www.customercare.com- Customer Care assessments
http://www.customerservicemanager.comCustomerServiceManager.com is the leading resource and community for Customer Service Directors, Managers and professionals. The CSM website contains a wealth of customer service knowledge and skills as well articles written by leading customer service thinkers. CSM also facilitate an active community forum where customer service professionals share best practice, discuss topics and network.
Membership is free of charge and benefits include access to special features and a monthly newsletter. For more information or to join CSM visit www.customerservicemanager.com.