8:30 A.M. Registration and Coffee

AM Workshop 9:00 - 12:00

This interactive workshop will start with an overview of different types of innovation processes. Brief introductions on Six Thinking Hats and TRIZ will enable the audience to participate in hands-on exercises on how knowledge enabled innovation works. And thus the audience will gain knowledge on how effective Knowledge Management program and Innovation process are closely connected with each other.

Key takeaways:

• Awareness of different innovation processes such as diverging, converging, diverging-converging innovation processes
• Hands-on exercise on knowledge enabled innovation techniques
• Introduction on Six Thinking Hats
• Introduction on TRIZ
• Overview of 2-Day Innovation Workshop
• Understanding on how KM and Innovation are closely connected, feeding each other for more effective innovation

Kiho D. Sohn, Chief Knowledge Officer, PRATT & WHITNEY ROCKETDYNE

Is your organization facing challenges like these?

• Key experts will retire in the next few years and you have no replacements ready to take over their responsibilities
• Critical knowledge and experience is at-risk when experts retire or transfer, and you can’t afford to re-invent it
• You are hiring a large number of employees and need to accelerate their competency development
• Your critical processes are difficult to document since they require considerable experience to run safely and with excellence

The United States, Europe and other areas are facing unprecedented demographic challenges due to a maturing workforce. Corporate downsizings and difficulties finding college graduates with key technical or professional training are other risks that are beginning to effect business continuity. Knowledge retention practices help mitigate these problems.

Using presentations, stories, group discussion and exercises, the Knowledge Retention workshop will introduce practical processes, tools and tips on getting management buy-in. Desired outcomes include:

• Understand typical organizational challenges and business value
• Learn processes to identify key individuals and critical, at-risk expertise
• Develop your own knowledge and work profile
• Understand effective processes and tools to capture and transfer knowledge
• Gain executive AND middle management support, rollout and deployment through the organization
• Understand the roles of HR, IT, business leaders and external consultants in managing the effort
• Find out how you can safely ask people when they may retire
• Share your experiences on challenges, processes, successes and lessons learned

Jeff Stemke, Senior Knowledge Strategist, CHEVRON
Gerald Landon, Employee Technical Training, TENNESSEE VALLEY AUTHORITY