Institute for International Research

When: 11-March-10, 2:00 P.M. – 3:00 P.M.
Time Zone: Eastern Standard Time (US and Canada)
Cost: FREE - Online Registration is OPEN

Mention priority code MWS0022IIR

WEB SEMINAR DESCRIPTION: 

CareFusion increased its overall customer satisfaction by 26 percentage points after implementing an Enterprise Feedback Management solution.  Attend this webcast to learn how they did it.

Many companies are struggling with how to capture feedback from their customers, partners, and employees – and how to transform this feedback into real business results. Typical questions include:
•      What are the critical steps in implementing a successful customer feedback program?  
•    How do I prevent the feedback from just ending up in a report with no business impact?
•    How is enterprise feedback management affecting the bottom line?
 
CareFusion, formerly part of Cardinal Health, has successfully implemented the MarketTools CustomerSat enterprise feedback management solution across its service organization, elevating customer satisfaction to more than 90%.

Join us for this one-hour webcast to learn:
•    The 9 critical steps in designing Enterprise-Wide Feedback Systems, and the costly mistakes to avoid
•    How CareFusion moved from ad-hoc surveys to a systematic feedback program that translates to better service at every customer touchpoint
•    How CareFusion improved overall customer satisfaction by 26 percentage points
•    And much more….

Speakers:
Justin Schuster, Vice President, EFM Solutions, MarketTools
Alan Kneale, Vice President, Technical Support Operations, CareFusion

Robert Freeden, Director, Product Support/Repair, CareFusion